Virgin Media Internet Not Working (Virgin Media Broadband Problems)

If you are having a problem and your Virgin Media internet not working is causing problems, then you have probably found yourself wondering if there Is there a problem with Virgin Media?

If your Virgin Media WiFi is Not Working then you could be facing an issue with your Virgin Media Hub. There are various Virgin Hub models that we troubleshoot in our article that can help you understand the lights on your Hub. You could be facing a channel interference problem, a bad network configuration, or even a faulty Hub.

Virgin Media Internet keeps disconnecting when there are issues with the line or wall socket. This can be as simple as a loose cable, a bad connection, or a fault outside of your property.

Virgin Media are normally pretty good about showing where the fault is, and you can go onto their website to check if there is a problem in your area.

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You are not alone if your Virgin Media internet is not working, and we have some solutions to fix it.

You’re probably asking yourself why is Virgin Media WiFi so bad? We want to cover some of the most annoying virgin media WiFi internet problems that you are having. 

Step 1: Check Your Router and Cables The first step in troubleshooting internet connectivity issues is to check your router and cables. Make sure that your router is properly plugged in and that all cables are securely connected. Also, ensure that the power cable and Ethernet cable are properly plugged into the router.

If everything looks good, try unplugging the power cable from the router for a few seconds, then plug it back in. This will reboot the router and may help to resolve any issues.

Step 2: Check Your Internet Connection The next step is to check your internet connection. Open a web browser and try to access a website, such as If the website loads, your internet connection is working. If it doesn’t, try restarting your router again and check your connection status.

If your internet connection is still not working, try connecting to the internet using a different device or via a different network. This will help you determine if the problem is with your device or with your internet connection.

Step 3: Check for Outages It’s also possible that there may be an outage in your area. You can check for outages by visiting the Virgin Media website and checking the service status page.

If there is an outage in your area, there’s not much you can do other than wait for the service to be restored.

Step 4: Check Your Router Settings If none of the above steps have resolved your internet connectivity issues, it may be a problem with your router settings. Log in to your router’s web interface and check for any errors or issues.

You can also try restoring the router to its factory settings and reconfiguring it. This may help to resolve any issues with the router’s settings.

Step 5: Contact Virgin Media Support If you’ve tried all of the above steps and are still experiencing internet connectivity issues, it may be necessary to contact Virgin Media support for further assistance. They will be able to provide you with more information and help you to resolve the problem.

Check Virgin Media Service Status

It seems like ages ago when there were no real competitors for internet access in England and the UK in general, but boy, has that changed.

Virgin Media service is generally very good, so we thought it would be helpful to get a lot of commonly asked questions about Virgin Media Account issues too.

Virgin Media Issues: Your WiFi is Not Working

The short answer to most of these complications is that the supplied Virgin Media internet router that is shipped to you and is provided by Virgin Media is not the best WiFi router on the market. (To put it rather mildly) 

So, to combat your lack of WiFi, we put an article together showing how to try and get it sorted once and for all by learning more about your Virgin Media broadband service and how to fix it.

Virgin Media Problems
Virgin Media Problems

You might be interested to note that Virgin Media has started trying to help customers to boost their WiFi signal, which can be found here. Check out our article here for more information on what you can do about your Virgin Media WiFi outages. If you are having Virgin Media VPN disconnections then take a look at our Virgin Media VPN article for some easy fixes.

Virgin Media Hub 2
Virgin Media Hub 2

As a Virgin Media customer you have certain expectations about your internet experience. Virgin Media customers are constantly complaining about Virgin Media WiFi not working, as well as other connectivity interruptions such as slow speeds and unreliable connections on their Twitter feeds.

These are also available as Facebook posts and other social media venting, so be sure to look around these platforms for reports about outages or security problems in your area with the internet.

This blog post will give you tips to fix your Virgin Media WiFi connection before you all technical support or get a tech on-site to take a look.

Start Here To Fix Your VirginMedia Internet Problems Quickly

Virgin Media WiFi Not Working? Start here and try these top tips first! It will help you choose the right solution for your issues.

If you are still having problems then check out our guide below on the most common Virgin Media WiFi Problems

Virgin Media Router

This is by far one of the biggest areas that we see issues coming from with Virgin Media customers. So much so, that we wrote a Virgin Media Mega Guide for diagnosing and troubleshooting the lights on your Virgin Media router.

Virgin Media Hub devices can be flaky at times, and this is not really a surprise. Virgin Media provides devices that are affordable for most users, but third-party routers generally deliver better performance.

If you are not looking to replace your Virgin router then you will need to learn more about how to keep it running in tip-top shape.

If you have a specific Virgin Media problem then be sure to look at our extensive article list relating to all things Virgin Media. Here you will find everything from Virgin Media network guides, to media service status pages.

We have tried to cover everything for Virgin Media network users to get their internet working again before even needing to contact Virgin Media.

Virgin Media Hub 4
Virgin Media Hub 4

This approach can save you hours of frustration and teaches you basic troubleshooting skills at the same time.

If you know how to fix your own services then it empowers you and makes you less reliant on others.

It is a win for you in the long run which is why we prefer teaching people how to fix internet issues themselves.

The 6 Biggest Problems and Complaints with Virgin Media Status Reported for Home and Business


If your WiFi signal is full but your speed is still slow then you might have a problem with the Hub.

Have you looked at the most recent Virgin Media reports about the service status in your area? If you check all of your router’s status lights, does it look like this?

  • The green light is on. This means the Hub’s WiFi signal strength is full and your devices are connected to Virgin Media WiFi.
  • If there’s a yellow or orange light then you might need to reboot the device by holding down the reset button for 60 seconds. You can find the reset button on the back of your Hub.
  • If there’s a red light then it means that some devices are not connected and you will need to reconnect them by clicking ‘WiFi’ in the top right corner.
  • If this is the case, try to reduce the number of things connecting to your Hub by logging into My Account and going through our handy speed test!

What Virgin Connection Issues Are There?

If you are having trouble connecting via WiFi, Virgin Media WiFi not working could be due to interference from other wireless devices, which we cover fully here.

Other connectivity issues can be caused by a poor connection or by your Hub. This can cause you to wonder if is there a problem with Virgin Media, or with your router.

If you are experiencing intermittent disconnections, try restarting your Hub, then check the lights on it to make sure they are steady.

If you have a red light displayed for more than 30 seconds, this could be due to an issue with your Virgin Media WiFi hub.

If you are using a phone line for your connection, make sure that the power socket is working or that there’s no voltage warning light on when powering up the Hub.

If you have any other Virgin Media equipment connected to your hub (such as a TV), try switching this off and see if it solves the issue.


WiFi Range is not as good as you think – Virgin Media customers are constantly complaining about the WiFi router not reaching their entire home.

To resolve this, most people look at relocating their Hub and putting it in an area where it is not hidden or causing any obstructions.

If you have put your WiFi router in an area that is not blocked off and it is clear of any obstructions, you will need to decide on whether or not it is time for a WiFi extender or repeater.

WiFi extenders are one of the most popular ways people try and improve their range. Simply put in an extra WiFi extender into your home; they’re inexpensive to buy online with many options.

If you really feel like splurging out and spending money on a decent WiFi mesh system, then you should consider one of these systems below.


Virgin Media is not the only broadband provider that’s bandwidth cannot handle dozens of devices at once. If you have a large family with many different gadgets, laptops, and tablets in use simultaneously, then your speeds will get very slow.

This is because there is only so much traffic that can flow through your connection, much like water flowing through a pipe. The pipe ultimately decides how much water can flow through it, and the analogy also applies to your connection.

What it means is that you may notice that your connection has slowed down considerably in recent months or even days as a result of heavy traffic flow on the network.

Many people think this is because their ISP’s service is going downhill but actually it’s because there are way too many devices connected to your home WiFi. If this is the case, then you need to upgrade your connection.


Virgin Media pricing is available in many different tiers, so it isn’t inherently expensive. If you think you are paying too much then try to shop around and see what is available in your area. You never know; there might be some great deals out there that you don’t know about.

You can also get a Virgin Media modem and router bundle, which will cost less than renting your old equipment from the company every month. This is an excellent option if you have a lot of people living in your household and need to upgrade multiple devices at once.

Virgin Media Hub 4
Virgin Media Hub 4

The final step is making sure that you have the right plan for your intended online use. If you need a lot of data, then it might be better to go with the unlimited plan, but if you’re only using WiFi in one or two rooms at home then an entry-level package will suffice.

Geographical Location

You might live somewhere in a region that simply doesn’t have much choice when it comes to high-speed, low-latency, broadband. However, you might be in luck.

Elon Musk’s SpaceX has released StarLink and now has coverage in some parts of the UK. Check out their website here if you fancy having a go at their beta program. This may be a tad expensive, but this revolutionary service is worth checking out if it is in your budget and you qualify.

Virgin Media Service: Is Virgin Down?

You are probably wondering if Virgin broadband is down in your area and how to fix it. Most people ask if is there a problem with Virgin in your area when there is a disconnection or a slow down in speed. For the most part, this can be on Virgin’s end, especially if you want to find out if there are WiFi issues in your area.

You can usually tell if Virgin down today by trying to connect to popular websites like Virgin Media or Google. If you can’t connect, then you will have to check Virgin broadband status on your router and find out with the virgin outage checker.

virgin media problems
Virgin Media problems

If you want to find out if Virgin WiFi is down then the first thing you should check is your Virgin Media router. Follow our article here to find out if your router lights are reporting any problems. If you notice that you are having issues, then you will need to check why Virgin is not working in your area via Virgin Media’s support page.

Check your Virgin Media Internet: Virgin Media App

Other users report Virgin Media connection issues but this can be easily verified by opening the Virgin Media app and checking if you can log in. Again, if you are having any issues connecting to the app then make sure that your connection is working properly.

If you suspect your WiFi is the issue, then you need to check if you can connect to the Virgin Media Connect app via your mobile data connection. You can access this by turning off the WiFi on your smart phone, and then connecting to the app again.

Virgin Media Broadband: Virgin Box

If your Virgin box is not working then you can run through a few basic troubleshooting steps to try and fix it.

  1. Make sure that your modem is working

The first thing you need to do is make sure that your modem is working. This is usually a simple step, and you can check your modem by visiting

  1. Check your Virgin Media router

You will need to check your router if you are having issues. This can be done by checking the status of your router by visiting

  1. Reset your modem

If you are having issues with your modem, you will need to reset it. You can do this by following these steps on

If you want to find out about Virgin Media problems today then be sure to connect to the Virgin Media forum . This will give you loads of information about the current state of Virgin Media, as well as plenty of new user created information and content, every hour of every day for anyone to look at.

What is Wrong with Virgin Service and how can we fix these internet problems?

There are many resources where you can find out about Virgin Media and any reports of outages anywhere in the UK, specifically in your area, be it Liverpool or London.

Information is made available from people that reported issues before you were even aware of an issue. You can also use reports to compare instances of outages between BT and Virgin if you are wanting to shop around.

Outage Virgin Media problems can really ruin your day. If you have a mobile connection then this can be much easier to test as you will not need to use your Virgin Media connection to connect with.

If you want to find out if your service is down then there are a few things you can try. The first thing you should try is to contact support. If you are having issues connecting then you will need to check if your modem is working, as well as check your router.

If you can’t connect to the then you will need to check if your WiFi is down. You can do this by checking the WiFi status on your router. If you can’t connect to the WiFi then you will need to contact support.

What is the Virgin Internet Problem?

Is there news of a problem with Virgin Media? If you want to know what is wrong with Virgin Media today then you need to make sure that you are connected. This is because if you are not connected, then you will not be able to see if there is a problem. 

Search for ‘’ in your internet browser. In the Username field type ‘admin’ and in the password field type ‘password’. Select the ‘Basic Settings’ tab. Select the Network Address Server Settings option.

If you have no connection then you will need to check your Virgin Media modem to diagnose issues with Virgin Media, this normally only takes a few minutes.

Last Resort: Contact Virgin Media

Once you are pretty sure that you have tried everything including the kitchen sink, then it might be time to contact Virgin Media.

The issue could be out of your control, and have something to do with a service fault further up the chain, or even an oversubscribed segment of their network.

In any even, we have put together some contact avenues for you to use in the event that you need to reach out to them.

Virgin Media/Customer service
0345 454 1111

Virgin Broadband: What’s Next when trying to get connected?

We know we’ve said it a lot already, but if your Virgin Media WiFi not working, it causes you to lose connection entirely, then there are some underlying issues that need to be looked at.

If you have tried our top tips and also reviewed our suggestions then hope is not lost. Not everyone can afford to upgrade their package, but it really is the best option for guaranteed speed increases.

If you have already done that and you are still having terrible speeds then consider using a different router as well as a premium aftermarket WiFi router as a last resort.

We hope you sort out your WiFi issues and get back to using your connection.