What do my virgin media router lights mean? (Quick guide)

/ / What do my virgin media router lights mean? (Quick guide)

Your Virgin Media router uses LED lights to tell you about the device’s current state. We have rounded up all of the most common routers and light configurations for quick diagnostics.

You can use the table of contents below for faster navigation to get to your Super Hub model.

The basics: What are Virgin Media Router Lights?

As with many internet routers, Virgin Media routers also have lights you can use to determine what’s wrong. The lights are located at different locations on your router depending on the model, and each one correspond to different meanings.

Router lights are not colour specific across manufacturers, so one make of router with a flashing green light might be a good thing for one type, and a bad thing for another.

The Virgin Media Super Hub 3 has different coloured lights and we cover all of their meanings below. It has an internet light and a power light, and these 2 lights can change colours independently to give you a diagnostic of what is going on.

Virgin Router Lights and their meanings

I think we have all had situations where the internet has not quite been behaving as expected, and a quick glance at the Super Hub reveals a colour light that we have not encountered before.

There are many reasons for this, from poor WiFi to a bad connection to the internet on the coaxial cable. The great thing is that having LEDs to look at usually makes it far easier to see what the issue is at a glance.

What are the different kinds of Virgin Media Hub Lights?

Generally speaking there is a power light, an internet light, and a wireless light, depending on the model of your Super Hub.

Each of these lights will tell you about what is currently going on with your internet and wireless connections. An absence of lights on your Virgin Media Super Hub usually means that it is unplugged, switched off, or plugged into a wall socket that has no power.

There are many different combinations of lights and colours that we cover in our Super Hub specific section below!

Virgin Media Super Hub 2

If you have a SuperHub 2 then you will find these below descriptions very helpful if you are currently experiencing a loss in connectivity, or you are simply curious about the current status of your Hub.

We don’t recommend staring at them for too long though as they are not very entertaining. Below are some of the most common lighting configurations that you will come across.

No lights are on

Your hub is probably switched off or unplugged. Plug it back in and switch it on and you should be golden.

White power light is on and Internet lights are flashing

This means that your Hub is working correctly, hurrah!

White power light is on and Internet lights are off

This means that the Hub is on, but your WiFi isn’t

You may have a loose connection somewhere along the line. Follow these simple steps to make sure that this isn’t the case:

  1. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on.
  2. Verify that the white cable is securely connected to the Virgin Media wall socket.
  3. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket.

White power light is on and Internet lights are blue

Your internet is working when you see this light configuration, but you might find that there is a device on your WiFi network that is not happy. Try restarting the device and your Super Hub and check if this still carries on.

If you still have problems connecting to your WiFi then you will have to get in contact with Virgin Media and ask them to troubleshoot with you.

White power light is on and Ready light is off

This means that the Hub is on, but your WiFi isn’t

You may have a loose connection somewhere along the line. Follow these simple steps to make sure that this isn’t the case:

  1. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on.
  2. Verify that the white cable is securely connected to the Virgin Media wall socket.
  3. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket.

Virgin Media Super Hub 3

If you have a SuperHub 3, please see the following explanations as they may be useful if you are having trouble connecting to the internet, or simply interested in how your Hub is doing.

White Power on and WiFi flashing red

If you are not using a Virgin Media hub for your WiFi then this is normal. You might have a separate WiFi router that handles all of the WiFi connections instead, which means that you are running in modem mode.

If you don’t have a separate WiFi router then you might have to perform a factory reset on your Virgin Media Super Hub 3. In order to do this, follow the steps below:

Factory resetting your Hub

  1. Connect the Hub to the wall as well as the side of the Hub
  2. Hold the pinhole reset button for 10 seconds on the back of the Hub. You can use a pen or paper clip to do this.
  3. Wait a few minutes for the Hub to clear its settings and reboot
  4. As soon as the hub is ready, you will see the white power lamp. You will see a solid white light ring if you have a Hub 4.
  5. Remember: Once the Hub is reset, it will return to factory settings, so if you’ve made any changes like updating your WiFi password, you’ll need to do so again.

No lights on at all

This means that the Hub is probably switched off, or the wall plug is, or both. Don’t worry, it happens to the best of us. 

Check that the Hub’s power supply is securely attached to the wall and the back of the Hub, and that it is turned on.

Rebooting the Hub may take anywhere from five to ten minutes so please be patient. As soon as you see the white power light solidly lit you’re all set.

White power light is on and nothing else

The Hub appears to be working and online, which means that it’s probably your phone, laptop, or other device that is having trouble connecting to your WiFi network.

Try restarting the offending device and try again.

Green power light flashing WiFi Light Green

This is usually a device fault like above. Try restarting the offending device and try again.

Red power light is on

This means that your Hub is too hot. Easy fixes for this include:

  • Placing the hub out in the open
  • Uncovering the vents if anything is obstructing the Hub’s airflow
  • Putting the Hub in the upright position if you have not already done so

Green power light is on and WiFi light is flashing green

This means that the Hub is on, but your WiFi isn’t

You may have a loose connection somewhere along the line. Follow these simple steps to make sure that this isn’t the case:

  1. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on.
  2. Verify that the white cable is securely connected to the Virgin Media wall socket.
  3. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket.

White Power Light on and Internet light flashing green

In this case, your Hub may need to be rebooted. The Hub’s power supply should be firmly attached to the wall and working.

Remember that the Hub can take five to ten minutes to reboot, so be patient. You should be able to access the internet once the white power light is back on again.

White power light is on and Internet light is flashing red

Just like the previous issue, a reboot should sort you out. And also like before, remember that the Hub can take up to five or ten minutes to reboot, so be patient. You should be able to access the internet once the white power light is back on again.

Yellow power light is on

A yellow LED is not indicative of any issues, it seems to affect some users but it is fine to leave it as it is. If you are having connectivity issues then a factory reset should get you up and running again in no time.

Virgin Media Super Hub 4

If you have a SuperHub 4, the following descriptions will come in handy if you are having trouble with your connection or just want to learn more about how it’s working when the lights are specific colours.

Solid White

When you first turn the Hub on it will show a solid white light for around 60 seconds.

Red Light

It means there is an issue with your connections even thought the Hub is on. As you connect the power supply to the wall and to the Hub, make sure that it is tightly connected. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub.

Dim White Light

The Hub is on if you are seeing a dimmed white light means that everything is okay and that it is working normally

Green Light

If this is happening to you then your Hub is on, but it means that a software update is being downloaded if the Hub flashes green slowly. Once the update has completed downloading and installing, then the Hub will need to restart.

Blue Light

This means that the Hub is on. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for 2 minutes.

When the WPS connection is successful, the light ring will stay solid blue for 20 seconds. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again.

Flashing White

This means that the Hub is on. It is booting up and should be ready in 5 minutes.

What did we learn?

We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Media users out there.

This is meant to be a singular source for a quick look at what could be wrong with your router. If you still don’t come right with your internet after finding out about your specific lighting configuration on your router then you can contact Virgin Media and have them look into it further.

Thanks for reading!