Virgin Media Keeps Disconnecting and Cutting Out

Virgin Media Keeps Disconnecting? If your internet keeps cutting out, we have just the article for you to work on things again. It is straightforward for the most part, so let’s dive in and find out what you can do.

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I think we are all familiar with the scenario. You are browsing the internet when the page you are viewing suddenly doesn’t want to load. You refresh the page, but you are met with something like this:

a chrome error message This site can't be reached
Chrome Error Message

An unstable internet connection causes unwanted stress, and we want it fixed as soon as possible. When your internet is offline, so are your hobbies, work commitments, and entertainment services.

To help us combat this incredible inconvenience, we have put together some common solutions to help you get your internet back on track.

Some of our solutions are as simple as restarting your Virgin hub, while others will require a few simple steps.

Either way, we’ll help you get your internet connection back on track and hopefully working as it was before your troubles started.

Virgin Media Has No Internet Access

An internet connection that doesn’t connect is usually caused by a few things:

  1. A faulty Virgin Media wall socket
  2. A damaged Virgin wall box
  3. A faulty internet router
  4. A bad WiFi setup
  5. Unplugged cables
  6. Switched off power plugs (Yes, it happens)

Other causes are a little more involved, which we cover below.

A bad wireless router: If your router has an issue that is causing it to restart, re-scan its WiFi channels, or reboot the router’s WiFi services, then you will experience brief and intermittent interruptions.

If this sounds like your issue then you can either try doing a factory reset on your Virgin Media Hub or disable your WiFi and purchase a dedicated WiFi router. This allows you to get far better WiFi performance by unloading the wireless functions of your Virgin router onto a purpose-built device.

Check out some of our suggestions throughout the article; we use Amazon Affiliate links to these products.

A faulty Virgin Media wall box: It’s rare, but sometimes you can have a faulty Virgin Media wall box to contend with. A loose connection, a damaged socket, or bent pins can sometimes make your cable connection a little less than ideal.

Look at your wall box and check for any physical damage. This can occur sometimes when furniture is pushed against or along a wall when moving, or a careless trip over the connecting wires can pull a cable out.

Internet Cutting Out? Read on

There are many other symptoms that you might have as well. For example, if your Virgin Media WiFi keeps cutting out (the WiFi symbol disappears and then reappears on your device), then you can almost safely say that your WiFi router, or if you have one, your WiFi booster, might be restarting or dropping your WiFi connection.

My Virgin Media WiFi Keeps on Disconnecting

Suppose you are noticing this on only one particular device, such as a specific tablet or iPhone. In that case, you can quickly try and resolve this by ‘forgetting’ the network and then re-enrolling it again. (You must know what your WiFi password is for this, otherwise, you will battle to reconnect again)

Forgetting a WiFi network and then reconnecting to it from the offending device will get you back online in most cases, but if not, then read on.

Another reason why you wouldn’t be able to connect to the WiFi or get disconnected regularly has to do with your WiFi’s broadcast frequencies.

Modern WiFi routers have a few frequencies to transmit and receive data. These frequencies are 2.4 GHz and 5 GHz. The 5Ghz range is swift, and it performs very well for things like laptops, smartphones, and the latest gaming consoles.

There is a drawback to this increased speed, however. The 5Ghz frequencies are notoriously fickle over longer distances and at passing through obstacles. Your Virgin Media Broadband WiF signal might intermittently cut out when you least expect it to.

To rule this out as a possible failure point, you can simply disable the 5Ghz frequency and revert back to the slower but more stable 2.4Ghz network and see if things improve.

If you find an improvement, but you are missing those 5Ghz speeds, then you simply must upgrade your wireless kit to something purpose-built for the job.

If you are in the market for another WiFi router, then check out our top picks for Virgin Media wireless routers in our breakdown article here. If you live in a larger house, our Virgin Media Mesh guide will help you choose a suitable device. (Since we changed to mesh WiFi, I can say that our WiFi has never been better, so take that for what it is worth.)

If you are looking for a solid fix, then mesh Wi-Fi is the way to go. It improves WiFi signal issues and unlocks the speed potential of your internet connection. Mesh units have serious processing power and software designed to give you purpose-built devices that outperform Virgin Hubs in performance and range.

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WiFi Disconnected Message Keeps Showing Up

If you suspect your WiFi is too weak to reach certain parts of your home and you don’t quite have the budget, then you can look at our Virgin WiFi booster guide right here. This is the cheapest and easiest way to bridge the gap in your current wireless network and eliminate annoying black spots in your home.

If you want to look at alternatives to WiFi for connectivity, we have even written about some great Virgin Media-compatible powerline adapters, which you can find here.

My Virgin Connection Keeps Disconnecting

Even if you are a seasoned IT pro, you may find issues you simply can’t fix yourself. This is frustrating, and it happens more often than people like to admit.

Internet device issues are hard to diagnose most of the time, and there are several reasons for this.

  • Lack of Access to The Fault
  • Restricted Visibility so That You Cannot Access the Appropriate Login Page to Diagnose the Issue
  • Not Having the Time to Figure It Out For Yourself.

In the case of your WiFi cutting out, a common symptom is that your service light (up and down arrows on most models) shows green instead of blue. This is confusing because, on most internet devices, the colour green is a good sign! But not here.

You can try restarting your SuperHub and see if it clears the fault. If not, hop onto your phone or any other device with a connection to the internet.

Common Causes of Virgin Media Cutting Out

There are several factors that can cause your Virgin Media connection to cut out, including:

  • Technical issues with the network: Sometimes, the problem can be due to network maintenance or other technical issues outside your control.
  • Weather conditions: Bad weather can affect the signal strength of your cable connection, causing it to cut out.
  • Damaged or loose cables: If you have a flexible cable or a damaged cable, this can disrupt your connection and cause it to cut out.
  • Overloading the network: If you have too many devices connected to your network, it can cause the network to become congested, leading to a loss of connection.
  • Router problems: If your router is not functioning correctly, this can also cause your Virgin Media connection to cut out.

How to Fix Virgin Media Cutting Out

Here are some steps you can take to fix Virgin Media cutting out:

  • Restart your router: A simple restart can often resolve the issue. Simply unplug your router for a few minutes, plug it back in and wait for it to restart.
  • Check for network outages: Check the Virgin Media website or Twitter account for any information about network outages in your area.
  • Reconnect your cables: Check them to ensure they’re all securely connected. If you have a damaged cable, replace it.
  • Reduce the number of devices connected to your network: If you have too many devices connected to your network, this can cause it to become congested. Disconnect some of your devices to reduce the load on the web.
  • Update your router’s firmware: If your router’s firmware is out of date, this can cause connectivity problems. Make sure your router is running the latest firmware.
  • Contact Virgin Media: If you’ve tried the above steps and you’re still experiencing Virgin Media cutting out, contact Virgin Media for further assistance.


In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables, overloading the web, and router problems. By taking the steps outlined in this guide, you should be able to fix the issue and enjoy a stable connection from Virgin Media.