What do the lights your Super Hub 4 mean? (Beginner’s guide)

Virgin Media Super Hub 4

The Virgin Media Hub 4 is offered as part of its Gig1 broadband package. The Virgin Media Hub 4 is offered for free to its customers as par of the Gig 1 package. Gig1 offers incredibly fast speeds of 1Gbps, making it one of the fastest broadband internet connections available in the UUK to home consumers. The Virgin Media Hub 4 is a capable router that is packed with features that will easily handle most house holds’ internet requirements.

There is currently only one Virgin Media Hub 4 upgrade available to Gig1 customers, but Virgin Media has offered a limited number of existing customers the upgrade. The is also the new Hub 5 that was released in late 2021 for certain Virgin Media customers.

  • 4 Ethernet ports – With the Virgin Media Hub 4, you can use a wired connection between up to four devices, or you can expand your wired network to a switch with a cable if you want.
  • Next gen, high-speed WiFi – The Virgin Media Hub 4 supports 802.11ac wireless technology, giving you and your family super fast WiFi throughout the home.
  • 11 Antennaes – The Hub 4 was designed with signal distribution in mind. The 11 antennas that are built into this unit ensure that even the most far away users in your house will have access to your Virgin Media Hub 4 WiFi.
  • Automatic channel configuration – Wireless devices are automatically connected to the fastest WiFi frequency and channel when you use the Virgin Media Hub 4.

Sign up with Virgin Media



Smart WiFi at your fingertips – The Virgin Media Hub 4 allows you to equally distribute the WiFi in your home by intelligently routing and sharing your internet connection between WiFi users. With its intelligent features, the Virgin Media Hub 4 offers a superior internet experience.

If you have a Virgin Media Hub 4, then the following descriptions will come in handy if you are having trouble with your connection or just want to learn more about how it’s working when the lights are specific colours.

Got a different Virgin Hub model? No problem, check out our full article here.

Solid White

When you first turn the Virgin Media Hub 4 on it will show a solid white light for around 60 seconds.

Red Light

It means there is an issue with your connections even though the Hub is on. As you connect the power supply to the wall and to the Hub, make sure that it is tightly connected. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub.

Dim White Light

The Hub is on if you are seeing a dimmed white light means that everything is okay and that it is working normally

Green Light

If this is happening to you then your Virgin Media Hub 4 is on, but it means that a software update is being downloaded if the Hub flashes green slowly. Once the update has completed downloading and installing, then the Hub will need to restart.

Blue Light

This means that the Hub is on. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for 2 minutes.

When the WPS connection is successful, the light ring will stay solid blue for 20 seconds. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again.

Flashing White

This means that the Virgin Media Hub 4 is on. It is booting up and should be ready in 5 minutes.

Alternatives to Super Hub 4 routers

The Virgin Media Hub 4 might not be working for you, in which case you might need to install a stand-alone WiFi router. Virgin Media customers end up doing this when their WiFi doesn’t work properly. Here are some examples of a bad WiFi setup:

  • Slow and unresponsive internet
  • Poor WiFi connectivity that drops constantly
  • Lag and poor latency
  • Unusable internet when there are multiple devices connected
  • WiFi black spots and dead zones. (learn more about those here)

We have put a short list together for inexpensive replacements that will have your WiFi performing like it should.

Installing a Replacement router

All you need to do is install an Ethernet cable that will connect from your Virgin Media Super Hub to your new stand alone WiFi router. Next, you will need to put your Super Hub 4 into Modem Mode.

Activating modem mode on the Virgin Media Hub 4

Connect the Hub to your computer with an Ethernet cable before proceeding.

  • Put 192.168.0.1 into the address bar of your web browser
  • You can find the password at the bottom of the hub
  • Modem Mode can be found on the left of the screen
  • Make sure that the Enable Modem Mode option is selected
  • Click on Apply to save your changes

The Hub’s IP address changes from 192.168.0.1 when in Modem Mode, so once you change to Modem Mode you will need to use 192.168.100.1.

Check out these Virgin Media Deals

M350 Solus Volt

Gig1 Dual Volt

M500 Dual Volt

M350 Dual Volt

M200 Dual Volt

Conclusion

We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Media users out there.

If your Super Hub 4 is giving you too many problems then a third party WiFi router or mesh WiFi setup if you are still having issues with the built-in WiFi.

This is meant to be a singular source for a quick look at what could be wrong with your Super Hub 4. If you still don’t come right with your internet after finding out about your specific lighting configuration on your router then you can contact Virgin Media and have them look into it further.

If you would like to learn more about what a replacement router should have in terms of features and functionality then be sure to read our Virgin Media replacement router article here.