In this guide, we will show you how to reset Sky Broadband routers, also known as Sky Hubs. The guide below will show you how to reset, restart, and power cycle your Sky Broadband router, even if you’re not a geek.
Here are some helpful tips and tricks for resetting your Sky Hub or router. When shopping for a new router to enhance your current home WiFi setup, consider our Amazon Associates recommendations listed below.
This guide is incredibly helpful in understanding the basics of your home internet setup even if you have an Asus, TP-Link, Netgear, or another brand router in your home.
Why Would I need to Reset my Sky Broadband router in the first place?
You can easily reset your Sky Broadband router on your own, which can save you lots of hassle, stress, and money on call out fees.
If you own a Sky Broadband router, chances are at some point you have had problems with it. Have you had trouble streaming media or downloading files online because it’s acting up?
You will learn how to reset your Sky Broadband router and fix all of these issues with a few basics in this guide. When you learn how to do it yourself, you won’t need to call anyone else for your first line of troubleshooting and diagnostics. This new sense of independence makes living with an unpredictable internet connection much less terrifying.
What does resetting a Sky Broadband router mean?
‘Resetting’ a router is always a little confusing, even though it shouldn’t be. The reason is that the term ‘resetting’ can mean a few different things, depending on who you ask and what their understanding of the process is.
Resetting often gets used instead of restarting or power cycling a router. Sometimes you will hear someone asking you to give your router a quick reset, when in fact they meant to say restart.
Resetting should actually refer to a configuration reset, such as a factory reset and not a restart or a power cycle. What makes this even more confusing is the fact that issues that you are trying to solve can sometimes be solved by a reset or a restart.
How do I know if I need to reset or restart my router?
The most obvious symptom is a lack of internet service. The first thing most people will do when faced with a similar issue is to simply restart the router, or power it off at the AC power and then power it back on again. Once the router has restarted, you can continue to troubleshoot your Sky Broadband router.
The most common reasons why you might want to restart your Sky Broadband router or Sky Broadband router are:
- Slow internet
- WiFi signal keeps dropping
- No internet connection at all, red light
- Router frozen, lights no blinking
- Can’t connect to the WiFi
You want to reset your router if you are experiencing issues like these:
- You have lost your login details for your router
- You cannot access your router via WiFi or Ethernet
- You suspect that unauthorised users are accessing your router and you can’t change your WiFi password
- You want to sell your router and you want to erase all of your personal data from the unit
There are many ways to reset your Sky Broadband router, regardless of the make or model. We will cover some fundamental ways for you to reset your Sky Broadband router or router, as well as other manufacturers. The good news is that it is very easy to do, no matter which method you choose, although in the case of a factory reset you will need to do a little prep work, which we will cover below.
Reset via login
Resetting your Sky Broadband Hub is very easy, but you will need some details in order to accomplish this. The first thing that you will need is your router’s IP address. Don’t panic, this is printed on the underside of your router. Sky Broadband default IPs normally look something like:
If you have set up your IP address to match a different subnet then you will need to consult your records and find out what it was set as. If you still can’t find it, then you can try a few other things.
Log onto a Windows computer and press the following keys:
Windows + R
Next, type in the following command:
Next, type in this command:
This will show you a series of hops that your data takes to Google’s DNS server 188.8.131.52. The first IP address is usually your router. In this example, the IP address is 192.168.101.1, so we would take it and enter it into a web browser. This will take you to the router’s login page.
Once you login to your router, navigate to the settings or administration tab on your router. You will then find the ‘Factory Reset’ or ‘Reset Router Defaults’.
Here is an example of an Asus router menu:
Reset via Mobile App (If applicable)
If your router happens to come with a mobile app then you can also perform a factory reset via your smart device like a mobile phone or tablet. Once installed, it is just a matter of opening the app and logging on with your router’s credentials.
From there, you can use all of the same functionality as the web login, allowing you to reset your router from wherever you are, in some cases even when you are not at home.
Sometimes it is necessary to restore the defaults of your Sky Broadband router, and this could be necessary for a few reasons. The first, and most common issue that people experience that necessitates a factory reset is a forgotten username and password to get into the router.
This is usually found on the underside of the router itself, but you are able to reset these to something more secure or memorable if you need to. Whatever the reason is for not being able to login to the router, all you need to do is the following.
- Look on the back of your Sky Broadband router and find the small hole labeled ‘Factory Reset’ and insert a pin or paper clip until you feel a gentle click of the button being depressed.
- Hold it in until you see the LEDs on the device start to flash.
- Wait for the LEDs to go back into a ready state.
- Once this has completed then you can login with the supplied credentials under the router.
You can now log in and check that you are connected to the internet. If you are still having problems with your router then you will need to contact Sky Broadband, or you can reach out to your router’s support team if you are using a non Sky Broadband router.
Sky Broadband Support https://www.sky.com/help/articles/contacting-sky
TP-Link Support https://www.tp-link.com/uk/choose-your-location/
D-Link Support https://www.dlink.com/en/support
Asus Support https://www.asus.com/support/
NETGEAR Support https://www.netgear.com/support/
Restarting Sky Broadband Router
If you need to troubleshoot your router before taking the more drastic steps of a factory reset, then sometimes a simple router restart will do the trick. You will also hear the term ‘reboot’ thrown around, which is the same thing as a restart.
If you have a mobile phone or tablet running on the Sky Broadband network, you can do a simple restart of your router via the mobile app. If those options are not working for you, then you can try one of the following methods as a quick fix.
Powering off the device (Have you tried switching it off and on again?)
Some people will tell you that you have to turn your router off completely to clear a fault. The easiest way to do this is to unplug the router’s power cable, wait 5 to 10 seconds, and then plug it back in, and make sure that the power button is still on.
The time spent while switched off and unplugged allows for all the electronic components in the device to fully discharge, and lose the temporary data in their storage, allowing the device to operate as intended.
This temporary storage is also called volatile memory, and is designed to be emptied out when power is lost. The actual configuration settings of your router are stored in non-volatile memory.
Login and reset your Sky Broadband router
It seems so easy to simply restart the router, so why would you want to login and restart the router if it requires a simple power cycle? If you don’t have physical access to your router (it is locked in another room, installed in a hard to reach space, or you need to restart the device remotely and you are not at home)
Every router model is different, so be sure to look at your specific model router on how to login and perform a restart. Simply log into your router and go to the admin panel. From there, look for a restart or reboot option, and click that. The router should restart and then come back online after a few minutes.
Factory reset your Sky Broadband Router
Be sure to take note of your router’s current settings before you perform a factory reset. Sky Broadband routers retain the correct customer account data for your Sky Broadband router, so it should reconnect without any further intervention needed from your end.
However, you should note all of the settings of your device before undergoing a factory reset in case there is a WiFi or network setting that you have changed or configured at some point in the past that you can’t quite remember.
It is far easier to note these settings down than it is to reconfigure all of your wireless devices if your WiFi name or password suddenly changes.
Your router should now be back online after rebooting, restarting, or resetting it, and you have a better understanding of how the different procedures work.
A router can be reset or restarted easily, but if you want to troubleshoot it, you need to know exactly how to proceed. Once your router is up and running, congratulations! You’ve taken the first step to becoming technically independent.
Until next time, happy surfing.