How to Fix Your Internet Connection (Even Though It Says It’s Working)

If your internet connection is working despite your device saying there’s no internet, you’re in the right place! I’m here to tell you that this is surprisingly common, and there is no need to panic. 

In this article, I will outline the key things to look at when troubleshooting this issue. I’m an IT professional who has worked with this issue in the past, and I’m ready to share the steps I took to resolve the problem.

Stats and Info

  • According to a survey conducted by Ookla in 2020, the average download speed in the United States is 96.34 Mbps.
  • Whilst this is the average, different factors like your ISP, connection type, and location can affect your internet speed.
  • If your internet is working, but it says there is no internet, it’s likely due to a connection issue. This can happen when your device tries to connect to a faulty or non-existent network.

Common ways to fix this problem are to restart your modem and router, check your cables and connections, or reset your network settings. It’s one of my biggest pet peeves. 

Not being able to access the internet when you know it’s right there, ready to be used, can be incredibly annoying. It often happens when the modem or router has suffered some power failure and is no longer connecting to the WAN. 

I’ve had to factory reset my modem and router on occasion, but this can be a challenging and time-consuming task. Using a tool like the one included in Windows 10 might be a simpler solution. It can help you figure out what’s wrong with your connection and fix it quickly with just a few clicks. 

Why is my internet working, but it says no internet?

It’s one of my biggest pet peeves. Not being able to access the internet when you know it’s right there, ready to be used, can be incredibly annoying. It often happens when the modem or router has suffered some power failure and is no longer connecting to the WAN. I’ve personally had to resort to resetting the modem and router before, but this can be a tricky and time-consuming task. 

A more straightforward solution could be to use a utility built into Windows 10, which can help diagnose and quickly fix the connection issues with just a few clicks. There are also numerous apps available for iOS and Android devices, offering quick, easy fixes for a range of problems related to internet connectivity.

a server room full of server racks
A server room, similar to those found in most ISP data centers

Investigating Troubleshooting Steps When Your Internet Says No Internet

Internet connectivity is a crucial component of our lives, so it is no surprise that it can be incredibly frustrating if it’s not working as expected. 

If you are encountering a situation where your internet appears to be functioning normally but the connection status says there is no internet, you may need to try a few troubleshooting steps to make sure that you can get your internet back up and running. Here are some tips to help you investigate and resolve the cause of your issue.

The first thing you should do is check any cables connected to your router. Make sure these are all secure and seated properly in the appropriate ports. Additionally, you should check to make sure your router is receiving sufficient power. Try unplugging it and plugging it back in to see if that helps.

If the issue is still not resolved, you may want to try to reboot your router by unplugging it from the power outlet. Give it a few minutes before plugging it back in, as this can help reset the network connection. Additionally, it might be a good idea to check your router’s firmware and make sure it is up-to-date. This is especially important if your internet has been acting slow or erratic lately.

Next, if you still have not been able to resolve your issue, you should look into your computer’s settings. Make sure that the internet is set to be connected automatically. Additionally, you should try to restart your computer. This can help clear up any bugs or problems that may have caused the issue.

If you cannot resolve the issue by following these steps, it is possible that your router is malfunctioning. This could be caused by anything from a hardware issue to a firmware issue. If this is the case, you may need to contact your router’s manufacturer for help.

If all else fails, it is possible that your cable or internet service provider is having an issue. If this is the case, you should contact them and inform them of the issue. They may be able to help you troubleshoot or provide a solution so that you can get your internet working again. 

Server room
A row of server racks

What to Do When Your Internet Says You Have No Connection

Is your internet working even though it says you have no connection? It’s an increasingly common issue—one that may have you frantically searching for a fix. Fortunately, your search for a solution ends here.

For starters, let’s look at the cause of your problem. Your internet router makes a connection between your home network and the outside world. When something goes wrong, your router may be unable to establish a connection to the internet, even though your device can connect to your local network. It’s like a wall between your internet and the outside world.

The most common cause of this issue is a bad router setting. Your router will occasionally reset itself to factory settings, changing a few settings in the process. It’s possible that something like a DNS server got changed to the wrong address. To fix this, you can try manually setting the DNS server address. You can also try rebooting your router.

It’s also possible that there’s a problem with your internet service provider (ISP). If your ISP can’t establish a connection to the outside world, you won’t be able to get online. To check for problems with your ISP, try to access other websites or see if you can view web pages on another device. If you can’t, then you know the issue lies with them. You can contact customer service to troubleshoot the issue.

It’s also possible that the issue lies with your device. Try rebooting it or making sure that you’re connected to the correct network. If that doesn’t work, it may be time to get technical support.

Finally, you can also try resetting your router to its factory settings. This will return all settings to their defaults, which can sometimes fix the issue.

In the end, most of these problems can be solved easily. If your internet says you have no connection but it’s working anyway, try rebooting your device, double-checking your router settings, and contacting customer service. With a few simple steps, you can have your internet connection up and running before you know it.

My Internet Says I Don’t Have Any, But Why Is It Still Working?

Do you ever feel like you’re living in an episode of the Twilight Zone? Like your computer knows something that you don’t? That’s exactly how it feels when your internet is working, but it still says ‘no internet’. It’s like your computer is using its own version of the ‘Force’, but you don’t quite understand how it works.

When your computer says that you don’t have an internet connection, but yet you’re still able to access the web, it’s usually because of either a misconfigured router or a misconfigured computer. Misconfigured routers usually have their settings set to deny internet access for certain computers, even though the router may still be broadcasting a signal. Likewise, a misconfigured computer can have its settings set to deny internet access for certain routers, even though the router is broadcasting a signal.

So, if you’re having this issue, first check your router settings. Are you at home, or at work? It’s possible that the router is set to deny access to certain computers or to only allow access to certain computers. You can usually find the settings to change this in the router’s user manual.

If the router settings seem to check out, then the problem is likely with the computer itself. It’s possible that the computer has its own settings that are denying it access. If you have an IT department, they may be able to help you troubleshoot the issue. If not, you can usually find instructions online for changing the settings on your computer to allow access to the internet.

Sometimes, your computer might be connected to the internet, but it can’t access certain websites. This is usually because of a firewall setting or a proxy server that your computer is using. Again, you should consult the user manual for your router or your IT department if applicable, to make sure that your firewall settings are set correctly.

It’s also possible that you’re having this issue because of a virus or malware. If so, the best thing to do is run an antivirus scan on your computer. This will help to detect and remove any malicious software that may be blocking access to the internet or certain websites.

Having the internet work, but your computer say ‘no internet’ can be a frustrating issue, but it’s usually easy to resolve. By following the steps

Why Is My Internet Working But It Says No Internet?

It can be incredibly frustrating when your home internet connection works, but your device refuses to connect. You know that the internet is functioning, yet your device continues to alert you that there is no internet. It can be difficult to diagnose and solve this issue, as there are many different potential causes. 

The first thing to do is to check other devices around your home. If the same message is popping up on all your devices, it likely indicates an outage in your area. This could be due to an issue with your local internet service provider, or it could be a problem with your router. Both of these issues can be easily solved by restarting your router and modem. 

On the other hand, if the internet is working on other devices but not yours, the problem likely lies with your device. To fix this, try restarting your device and reconnecting it to your WiFi network. If that does not work, you may need to reset the network settings on your device. This will clear out any existing settings and allow you to connect your device as if it were connecting for the first time. 

If the issue persists, you may need to update the drivers on your device. Outdated drivers can cause connection issues, so it is important to double-check they are up to date. You can find these drivers on the manufacturer’s website and install them on your device. 

Finally, if none of the above solutions work, you may have an issue with your router. To solve this, you can try restarting your router, and if that does not work, you can reset your router to its factory settings. Make sure to back up any information on the router before resetting it. 

Ultimately, if your internet is working but your device still says that there is no internet, then the cause is likely something on your device. While trying to diagnose the issue can be a tedious process, it is important to remember that there are a few different solutions that you can try in order to get your device connected to your wifi network.

Troubleshooting Your Internet Connection

If you’ve ever experienced the frustration of having your internet connection working but receiving a no internet notification, then you know that it can be a headache to troubleshoot. The good news is that you can usually resolve this issue without having to call your internet provider. By taking some diagnostic steps, you can usually determine the cause and make necessary changes to get your internet back up and running. 

The first step in diagnosing why your internet connection is working but your device is not recognizing it is to check your modem/router for any error lights. If any of the lights are red or not solid, you may need to restart your modem or router. This can often be done via the reset button on the back of the device. It is also worth trying to unplug the power cord from the router or modem to reset it and see if that helps. You may need to then wait until the power light turns solid again and try reconnecting to your network.

If the lights are all functioning properly then the next step is to check your network settings. You will want to make sure that the settings on your network adapter (the device used to connect to the modem/router) are correct. For example, if you are using a Wi-Fi connection, make sure that the SSID (network name) and the password are correct. If using an ethernet connection, ensure the IP address settings are correct. If you are unsure of how to check or change these settings, you can usually find help by searching the brand and model of your network adapter.

Conclusion: Why can’t I connect to the internet even though it says I have internet?

In conclusion, dealing with internet connection issues can be a real hassle. If your internet is working normally but the connection status says no internet, you may need to investigate a few troubleshooting steps to get your internet connection up and running again.

Another possible cause of the no internet notification could be software conflicts. If you have recently installed a new piece of software, it is worth checking for any potential conflicts in the settings. It is also worth checking for any new Windows updates that may have caused a conflict as well. If you can’t find any conflicts, then you may need to consider restoring your computer back to a time before the issue began. 

Finally, if you have tried the above steps and still can’t connect to the internet, you may need to contact your internet provider for help. Often times your provider will have a customer service line or online chat that can help you with diagnosing and fixing the issue. 


Why is my internet working, but it says no internet?

This could be caused by a weak or unreliable network connection. Check to ensure that all your cables are securely connected to your router and modem. If that doesn’t help, try restarting your network devices. 

How can I test my internet speed?

You can use a speed testing site such as to test the speed of your internet connection. 

How can I secure my home network?

To secure your home network, you can use a firewall, password-protect your router, enable WPA/WPA2 encryption, and use a VPN. 

What is a DNS?

DNS stands for Domain Name System. It is a system that translates domain names (e.g. into IP addresses so computers can communicate with each other. 

How can I optimize my Wi-Fi for better performance?

To optimize your Wi-Fi for better performance, you can move your router to a more central location, update your router’s firmware, change the wireless channel, and use a Wi-Fi extender.