Straight talk data not working is a huge frustration for many users of this mobile service. This only affects things like voice calls and messaging if your apps on your mobile device use data for transmitting that information. Traditional phone calls that come through your phone’s dialer are not affected.
This means that apps like TikTok, Whatsapp, Facebook Messenger and any other messaging app that has voice functionality will not let you connect if your Straight Talk data is not working, unless you are at home and connected to your WiFi such as Xfinity or AT&T.
To help you get back up and running with your Straight Talk Data not working we have come up with the most commonly asked questions that we get regarding this annoying problem, so read on if you would like to find out how to get this resolved as quickly (and as easily) as possible.
How does Straight Talk data add on work?
This is going to sound really silly, but you need to have data loaded on your phone in order for anything internet related to work. We know you know that, but stick with us for a second – some times it is the simplest of things that snag us, so it doesn’t hurt to check your Straight Talk balance before delving into the technical aspects of your data connection.
If you are a Straight Talk data add on user, then you are probably well aware of the fact that your plan now gives you 25GB of data instead 10GB 4G LTE, followed by an uncapped, unlimited 2G connection. This is very handy for staying connected to the internet when you run out of data, but it is worth noting that the 2G network of any cellular service was not designed to handle high definition video calling.
This means that even though you might have a plan like this, you might find that your data connection is seemingly not working properly, or disconnecting when you try to use internet services that need higher bandwidth than 2G. At the time of writing this package only costs around $45 so it is a great option if you find yourself browsing the internet and often run out of data.
The point here is that you need to understand how Straight Talk data add on packages work before you assume that there is a speed issue with your connection all of a sudden. The fact is that yes, there is a speed issue once your LTE data is depleted, but this is by design.
In order to resolve this you will need to contact Straight Talk and ask them how to refill your current package to get back onto the fast internet speeds that you have grown accustomed to. Find out more on their site here.
How do I check my Subscription?
Straight Talk makes it very easy to check your subscription when you are dealing with their services. Simply
You can find a list of your current subscriptions by going to https://my.straighttalk.com/portal and clicking “My Account.”. This will also show you how much data you used last billing cycle and how much you have left.
How do I add data to my Straight Talk phone?
You can add more data to your Straight Talk account if you run out of data after paying for a month. You can top up your data package by showing your receipt, bringing in your smartphone or tablet. To get your data refilled if you experience this issue, contact your local Straight Talk store. Find out more here https://www.straighttalk.com/refill/refill-your-plan
Can you Fix Straight Talk Data Not Working?
Yes we can easily fix Straight Talk data issues. As we have seen, it is very simple to fix Straight Talk Data not working, provided you follow a logical thought process. There are many resources on the Straight Talk website that provide information about setting up your device such as APN settings, subscriptions and more.
Remember to check basics, such as your current cellular coverage, your account balance, how much data you have remaining and check that you haven’t accidentally switched off your data mode on your smartphone. Personally speaking, I have had my phone on airplane mode for the better part of an afternoon and only realized when you wasn’t getting any messages. (You live and you learn, I guess!)
If you have any queries or concerns about why your Straight Talk data is not working then you will need to go into your nearest Straight Talk store and speak with a consultant to try and help resolve your issue. If you cannot go into a physical location then you can reach them on any of the following channels:
- By visiting Straight Talk’s website and logging into My Account
- To access your Straight Talk My Account account on your smartphone, visit the Straight Talk app
- You can check your balance and/or service end date by texting “Balance” or “Service End Date” to 611611.
- You can reach the Straight Talk Customer Care Center by calling 1-877-430-2355
If you are still having problems then you can find a Straight Talk store near you and go in to speak with a consultant to see if they can help you resolve your Straight Talk data not working issues.
How do I refresh my Straight Talk network?
Straight Talk customers can update their PRL by dialing *22891. When you enter this code, the PRL update process will begin, and Straight Talk will update your phone immediately.
Why is my Straight Talk service not working after refill?
Having low balance often occurs when your payment or refill hasn't yet been reflected on your account. If this occurs, contact customer service for assistance. If your Straight Talk device software is out of date, your Straight Talk device may not work.
Why is my Straight Talk phone not registered on network?
In this situation, your SIM card is not able to connect to the network of your carrier. No calls or texts will be received or made.
Why is my Straight Talk data so slow?
Your location plays a big role in how well your StraightTalk service works. If you have no 4G or 3G coverage then you will experience very slow internet connectivity, or sometimes no internet access at all.
Why is my data not working?
If your phone's mobile data is not working, it may be due to a small system error or an error from your mobile provider. Rebooting your phone will fix the issue. You can try restarting your phone by long-pressing for about 10 seconds the power button on most Android devices and then selecting restart.