Why does Xfinity keep cutting out? (Updated for 2021/2022)

/ / Why does Xfinity keep cutting out? (Updated for 2021/2022)

We all have those days where our internet just cuts out for a few seconds, then miraculously starts working again. Why does it happen? Well, we can relate to the frustration of an unstable connection because when you’re offline so are your hobbies and entertainment services, which is unacceptable.

To help combat this inconvenience some common solutions might be able to get things going again. so we have gathered some common quick fixes for you to follow in this article. We hope that you can get back online in no time.

The big question: why does Xfinity keep cutting out?

This is an age-old question, and if you are here then there is a very good chance that you’re experiencing trouble with your Xfinity internet connection.

This could be due to many factors, including:

  • A bad router
  • A misconfigured WiFi network
  • A faulty line
  • WiFi congestion
  • WiFi interference

If your wireless router restarts, scans channels, or reboots, you may experience brief WiFi outages. You might try performing a factory reset on your Xfinity Hub or turning off your WiFi and using a Dedicated WiFi Router instead. This gadget connects to your Xfinity Hub with an Ethernet cable and takes care of all wireless duties for

When your Xfinity router is having difficulties, it will generally display a solid error, such as restricted WiFi or no internet. This usually indicates that your WiFi is operating normally, however, once a device is linked to your Xfinity hub, it cannot access the internet.

A bad network configuration: We’ve all messed with settings we weren’t supposed to before, and sometimes this can lead to big problems with our internet.

If you believe that something has gone wrong or that something has been disabled that you did not intend, you can contact the Xfinity support team and request assistance. In rare cases, a faulty Xfinity wall box may be to blame. A loose connection, a damaged socket, or bent pins might make your cable connection lose continuity intermittently.

A faulty Xfinity installation: In rare cases, you can experience your Xfinity connection cutting out due to a street-level fault.

The infrastructure that powers the Xfinity network may sometimes become damaged or corroded, necessitating an evaluation by their trained experts. If this is confirmed to be the case, you will need to contact a technician to come and assess your connection.

You’ll also notice a lot of other indications. For example, if your Xfinity WiFi goes out (the WiFi symbol disappears and then reappears on your device), you can almost surely conclude that your WiFi router, or maybe a wireless extender, is restarting or losing the connection.

If you’re just seeing this on one device, such as a certain tablet or iPhone, simply try and fix it by forgetting the network and then re-enrolling it again. (You must know what your WiFi password is for this to work; otherwise, you will struggle to reconnect.)

Check out your channels

Your Wi-Fi channels, and more significantly, your WiFi channel frequencies, are the ‘why does my Xfinity internet keep cutting out?’ type of solution. Modern Wi-Fi routers have a variety of frequencies, such as 2.4 GHz and 5 GHz. The 5 GHz frequency is extremely quick and performs well with laptop computers

There is a negative to this increased speed, however. The 5Ghz frequencies are fickle at long distances and through obstructions, which means that your Xfinity internet Wi-Fi signal may occasionally cut out when you least expect it to. You may eliminate the 5Ghz frequency and revert back to the slower, but more constant 2.

If you do not notice an improvement, but your 5Ghz speeds are still lacking, then you should upgrade your wireless kit to a device designed specifically for the task. Check out our top picks for Xfinity wireless routers in our breakdown article here if you’re looking for another WiFi router. If you live in a big house, we’ve got an article about how you can get the best mesh WiFi set up for your home network.

If you suspect that your WiFi is simply too weak but you don’t quite have the budget then you can look at our Xfinity WiFi booster guide right here. This is the cheapest and easiest way to bridge the gap in your current wireless network and eliminate annoying black spots in your home.

Resolving Xfinity internet cutting out issues

Even if you’re a seasoned IT pro, you may run into difficulties that you can’t resolve on your own. This might be for a variety of reasons, such as a lack of access to the problem or restricted visibility that prevents you from going to the correct login page to diagnose the problem.

If the problem persists, you can try restarting your Xfinity router to see if it helps. If not, go on your phone or any other device that has a connection to the internet. This is a good starting point so you know if it’s just you or everyone around you having the problem. Performing a factory reset on your router can sometimes solve the problem. If you are tech-savvy, feel free to take a look at your router’s settings and see if there’s any change that could help fix your connection issues.

If you’re using the Xfinity supplied router, all of the settings it comes pre-configured with will allow you to connect to the internet without difficulty. The sticker on the underside of your router will contain all of the information you may need to login in and change your old WiFi network name and password.

Look for a small hole with a black button inside on the back of your router. ‘Factory Reset’ will be written in tiny print beside this hole, showing you where to do the reset. Simply use a paper clip or some other suitably thin tool and press the button for between 8 and 10 seconds to start the factory reset procedure.

Wrapping up

If that corrects your internet, we’re pleased to see you back up and operating again! If not, you may try going through the Xfinity website’s self-diagnosis tool. We hope that this has helped you to stop your Xfinity internet from cutting out.

Why does Xfinity keep cutting out?

There are many reasons for this. You could have a faulty router, a bad WiFi router, a faulty Xfinity wallbox, a faulty Ethernet cable, or a bad installation in your home.

Why does my Internet randomly cut out?

You could either have a service fault on your line with Xfinity, or a local issue with your WiFi router. Log onto the Xfinity site and determine which issue is affecting you.

How do I fix WiFi cutting in and out?

A factory reset to your Xfinity router will usually do the trick, however a dedicated WiFi router is usually the best choice. An additional WiFi router will give you the added features and stability that you need to enjoy the internet in your home without interruptions.

How do I fix my Xfinity Internet cutting off randomly?

The quickest and easiest thing to do is to contact Xfinity and have them diagnose and troubleshoot your issue for you. All of this can be done remotely without needing to send out an engineer. If additional faults are discovered, then you may need to be prepared to pay for a call out fee.