We get plenty of questions every month about the flashing blue light that the eero base units have to indicate a problem with its connection.
What is the problem?
The internet is the backbone of our modern society. It helps people connect with each other, do their jobs, and stay informed about what’s happening in the world.
But when your connection goes down for any reason (like a power outage or an errant cat), it can be frustrating to say the least.
Many people deal with the common problem of no internet with an eero system, and the main symptom is a blue light. There are many different indicators that will tell you what is wrong.
If your connection goes down, the good news is that there are a number of things you can do to stop your internet from going offline. And if it does go out, you’ll know how to fix it quickly so you don’t miss anything important while waiting for broadband service providers to come help.
What does blue light on eero mean?
After a factory reset, the eero will go through a series of lights. The first set of lights are blue to show it is ready for setup. After setup, the light will turn solid blue (or white if you are set up with the eero Plus plan) to indicate it is on and fully operational. If your eero’s light is not blue, it may be because of another issue, which we will cover.
Your eero has not successfully completed the startup sequence yet. Please wait for about 10 minutes for this light to go solid blue.
Your eero is not connected to the internet, or it has lost its connection. If you are running an ISP’s network, please contact your provider for help with getting online. If your eero was working previously but you have reset it, check if your other devices are online or check if there is a problem with your internet instead.
What color should the light on my eero be?
If the LED is white then your eero is functioning correctly. You can confirm this by looking at your app and checking that the eeros is displaying a green icon. If you see both of these then your internet is working and everything is connected as it should be.
In the event that you see yellow outlined lights on both devices, but one has a red or orange outline instead of blue, it may be that either no internet connection was available or something went wrong during setup – in which case, it is recommended to reboot your router/modem before proceeding.
What does a blinking blue light mean on my router?
When your Xfinity router blinks blue, it indicates that it’s in WPS (Wi-Fi Protected Setup) mode and is attempting to connect with another wireless device.
After you click “next” or enter a passcode, the setting will become solidified and the connection will be established.
Why does eero go offline?
Networks and all of their eeros can be “Offline,” which implies the gateway eero attached to the modem can’t connect. Make sure your eero is properly hooked up to the modem and turned on in this situation. You will need to check your main router if your eero is indeed “Online” but is still experiencing problems connecting.
What do the eero light colors on my eero mean?
Each different color means something different. I will explain all of them below:
- The Light is off – eero isn’t plugged in, or there is no electricity
- White light that is blinking – eero is starting up its software/internet connection in progress
- Blue light is blinking – Bluetooth signal is being broadcasted
- Blue solid light – The eero app has established a connection and ready to be configured
- Green light blinking – There is more than one eeros device detected
- Yellow blinking light – USB-C voltage is incorrect
- White solid light – eero is on the internet
- Red solid light – eero can’t connect to the internet
How do I reset my eero?
In the same way as any router, resetting your eero is an effective troubleshooting step. For those who don’t have experience with resetting their eero, we recommend following simple steps, such as unplugging it, waiting 30 seconds, and plugging it back in before performing a reset.
Users of the first-generation eero (and those who currently own a second-generation eero) can reset it by pressing the reset button on the bottom (eero) or hitting the small reset button on the back of the device.
On the left side of the beacon, you’ll find a reset button. Follow the instructions below. Make sure your eero has been powered on for 45 seconds before resetting it.
Fixing Connection Problems on eero 6 or eero Pro 6
Some older drivers and software may prevent eero 6 and Pro 6 from joining networks. Below are some examples of networks that will not be able to connect:
Connection problems with 802.11ac wireless adapters with Intel® Wireless Adapters for Wi-Fi 6 (802.11ax) routers and access points
A device meeting this criterion might be able to detect and join wireless 6 networks, but it would not be able to detect your network. It is suggested that you update your device’s driver as soon as possible in order to address this issue.
The issue can temporarily be dealt with by switching to Eero’s Legacy mode. Simply open the Eero app, select Legacy Mode, and follow the instructions.
- Select the Settings button in the bottom right corner of the eero app
- Select the troubleshooting option
- Select the My device won’t connect option
- Select the My device can’t detect Wi-Fi 6 option
- Toggle Legacy Mode on
Hopefully now your device can detect and join the Eero network
The lights on your Eero tell you what the problem might be and how to fix it. If you see a flashing blue light, this means that there is no internet connection or something went wrong during setup – in which case, reboot your router/modem before proceeding.
A solid white light means that they’re connected to the internet. The blinking green light indicates multiple eeros detected while blinks yellow shows an unapproved USB-C power source has been used with their device (make sure not to use any other chargers).
Solid red signifies an issue where one of their devices cannot connect to the internet; make sure all cables are plugged in securely and try rebooting both routers if needed!