Plusnet's Move to EE help page, updated on 11 June 2026, says its packages will no longer include any home phone services. To keep home phone customers connected, it says, Plusnet is moving their broadband and phone service to EE with a Digital Home Phone service, and the telephone number moves to the new EE account.
The same page says the move usually begins around 30 days after Plusnet's letter and email. A customer who does not use the home phone can stay by upgrading to a Plusnet broadband only package within 30 days of that notice, but Plusnet's small print says that choice loses the number for good. Openreach gives 31 January 2027 as the day all traditional phone lines go digital.
Plusnet's Move to EE page says its packages will no longer include home phone services, so it is moving home phone customers to EE with Digital Home Phone, keeping the same number and contract term. The move usually begins around 30 days after its letter and email. Staying with Plusnet means upgrading to broadband only within 30 days of that notice, and Plusnet's small print says the number is then lost.
Key Takeaways
- Plusnet's Move to EE page, updated on 11 June 2026, says its packages will no longer include any home phone services and that it is moving customers' broadband and phone service to EE with Digital Home Phone.
- The same page says the telephone number moves to the new EE account, the contract status and term do not change, and the EE package costs the same or, in some cases, a little less each month.
- Plusnet says the move usually begins around 30 days after its letter and email, and that a customer who wants to stay is asked to upgrade to a Plusnet broadband only package within 30 days of being notified.
- Plusnet's small print for broadband without a landline says the home phone number is lost and cannot be got back, so broadband only is the route that gives the number up.
- Leaving for another provider remains possible: Plusnet's leaving page says the new provider tells Plusnet when to switch off, and Ofcom says a number can still be asked for within one month of cancelling a landline.
Plusnet moves home phone customers to EE unless they choose broadband only
Plusnet's Move to EE page is headed as a notice that it is moving the customer's broadband and phone service over to EE, on a package with a Digital Home Phone service. Nothing on the page asks the customer to place an order for the move.
| Subject | What Plusnet's Move to EE page says |
|---|---|
| Phone number | Plusnet moves it to the new EE account, so the same number is kept |
| Contract | Status and term do not change; a customer out of contract stays out of contract |
| Monthly cost | The same or, in some cases, a little less; out of bundle call charges may vary |
| Broadband speed | The same or faster |
| Hub | A new EE hub is sent free; the Plusnet hub will not work with EE broadband or Digital Home Phone |
| Handset | The current home phone plugs into the EE hub |
The page also says an ex-directory number stays ex-directory.
The 30 days: when the move starts and how to stay with Plusnet
Plusnet's Move to EE page says the move usually begins around 30 days after Plusnet has been in touch by letter and email. EE then emails to confirm when the services will switch. The letter says whether an engineer appointment is needed: for EE Full Fibre the page says Openreach makes contact to arrange one, and for EE Fibre it says most moves need no visit.
The same 30 days is the window for saying no. The page says a customer who does not use the home phone can stay by upgrading to a Plusnet broadband only package within 30 days of the date Plusnet notified them of the move to EE. It does not say what happens to a request made after that, so the date on the letter or email is the one to work from.
Broadband only has a cost the Move to EE page does not mention. The small print on Plusnet's page about landlines being phased out says that on broadband without a landline the home phone is disconnected, calls stop (including calls to emergency services), and the customer loses the number and "will not be able to get it back".
Switchover day: the EE hub and the green phone port
Plusnet's Move to EE page says an email and a text confirm when the account has moved, and that the Plusnet hub then stops connecting to the internet. The new EE hub is set up from that point, not before. For the phone, the page gives three steps:
- Unplug the home phone from the master socket, leaving any microfilter in place.
- Plug the phone cable into the green phone port on the back of the EE hub.
- Try the phone and check for a dial tone.
Where the phone is in a different room, the page says a free Digital Home Phone Adapter can be ordered. It also says call features have to be set up again, voicemail messages held on the Plusnet service are lost, and a Plusnet static IP address is not available on EE.
The guide to connecting a phone to a router shows the phone port on each provider's hub, and the EE Digital Home Phone fault guide covers a line that stays silent. After the move, Plusnet's page says help comes from EE on 0330 123 1105.
Where Plusnet's own pages differ
Plusnet's pages do not all say the same thing.
- The number. The Move to EE page says yes, the telephone number stays the same. Plusnet's older switch-over page says the number can be kept in most cases.
- Who arranges the move. The Move to EE page says Plusnet moves the service. The switch-over page describes moving to EE as one way to get Digital Home Phone, arranged by calling 0330 1239 123 or online in the Plusnet account.
- Whether Plusnet sells a phone package. A help article about the home phone service, last updated on 26 November 2024, still says Plusnet does phone and broadband together. The Move to EE page says its packages will no longer include any home phone services.
The Move to EE page is dated 11 June 2026 and applies to a customer who has had the letter and email. Plusnet's pages do not say when each customer will be notified. A home phone customer who has heard nothing can ask on 0330 1239 123, the route the switch-over page describes.
Three alternatives to the EE move
| Route | What happens to the number |
|---|---|
| Plusnet broadband only | Lost, according to Plusnet's small print |
| Another provider with a digital landline | Can be kept on request, under the Ofcom guidance below |
| Plusnet broadband plus an internet phone service | Not covered on Plusnet's help pages |
For another provider, Plusnet's page for customers thinking of leaving says that in most cases there is no need to tell Plusnet: everything is set up with the new provider, which tells Plusnet when to switch off. It says the account is only closed once the new service is set up, and that a charge to leave early may apply, depending on when the contract ends. The Move to EE page does not cover ordering elsewhere while a move is under way, so order early in the 30 days. The landline switch-off guide lists each major provider's digital phone service.
Ofcom's Switching landline provider page says a customer who has already cancelled the previous landline service can still ask to keep the phone number for free, as long as they ask within one month of cancelling. Plusnet's small print says a number given up for broadband only cannot be got back, and its pages do not explain how the two fit together.
That matters most for the third route, which keeps Plusnet broadband and moves the number to an internet phone service (VoIP). Plusnet's help pages and residential terms say nothing about it; it is described only by customers and customer moderators on Plusnet's community forum, not by Plusnet staff. Anyone choosing it should have the internet phone provider confirm in writing that it can take the number, and on what date, before accepting a broadband only package.
Telecare, alarms and customers who need extra support
Plusnet's Move to EE page says a household with medical pendants or telecare alarms should call its team on 0330 1239 123 for advice, and should also contact the pendant or alarm provider to check the devices are compatible with a Digital Home Phone service. It says the same for a security alarm on the phone line, gives the same number for anyone with additional needs, and says the letter will state where extra equipment or setup support is needed, with Openreach then arranging an engineer.
The Move to EE page does not mention power cuts. Plusnet's switch-over page says a battery backup keeps the EE Smart Hub and the home phone working for at least an hour, and that one can be added when switching to EE, so ask about it on the same call. GOV.UK's guidance says a household with no mobile, or no signal, should be offered a solution such as a battery backup unit by its landline provider. The digital landline power cut rules explain who qualifies for a free unit.
Broadband only is the wrong choice where a telecare device uses the line: Plusnet's small print says healthcare alarms and medical pendants connected to the home phone will no longer work.
The 2027 deadline behind the move
Openreach's switch-off page says all traditional phone lines go digital on 31 January 2027, and that a service not switched by then may be limited or moved to a temporary voice-only service. Plusnet's switch-over page gives only the year, saying landlines will be retired by 2027 and that its older packages which rely on the landline network will no longer be supported from 2027.
GOV.UK's guidance says providers will contact customers ahead of the migration and that no action is needed until that contact arrives. For a Plusnet home phone customer that contact is the letter and email about the move to EE, and the 30 days runs from it.
Phones and routers after the change
Plusnet's Move to EE page says no new home phone is needed, because the current one plugs into the EE hub. If the handset is due for replacement anyway, the guide to cordless phones for a digital landline covers what to look for.
On the internet phone route, the service may need its own adapter or a different router, which is a question for that provider. Where it means replacing the Plusnet hub, the guide to using your own router with Plusnet covers the settings.