Why is my phone’s WiFi not working when other devices are connecting?

Just the other day, I was trying to load a webpage on my iPhone, only to see the dreaded “Connected, no internet” error pop up. My laptop and tablet sitting next to me had no issues connecting to my home WiFi. Sound familiar? We’ve all been there – it’s so frustrating when your WiFi works fine on other devices, but your smartphone just won’t play nice. Is your phone saying it’s connected to WiFi, but you still can’t load webpages? In this post, we’ll explore some of the most common reasons why your phone’s WiFi may not be working properly and how to fix it.

Reasons Why Your Phone’s WiFi Isn’t Working:

  1. Outdated Network Drivers Like all connected devices, your phone relies on network drivers to manage its WiFi connection. If these become outdated, connectivity issues can pop up – especially on certain phone models like Samsung Galaxy S7s running older Android versions. Check for and install any available operating system or firmware updates, as these often include driver updates as well.
  2. Too Far From The Router Your phone may struggle to maintain a consistent WiFi connection if other devices like your laptop are closer to the wireless router. WiFi signals can only reach so far before they become weak. Try moving your phone closer to the router to see if this helps boost the signal strength.
  3. Interference From Other Devices Electronics like microwave ovens and cordless phones transmit signals that can interfere with WiFi networks. Make sure your phone isn’t too close to these types of devices when troubleshooting your wireless connection.
  4. Outdated Router Firmware Old router firmware versions can sometimes trigger connectivity issues with newer devices like smartphones. Log into your router admin interface and check for any available firmware update to install. This improves compatibility with recently released phones.
  5. Conflicting Network Settings Saved WiFi settings like static IP addresses and MAC address filtering can prevent devices from connecting if configured incorrectly. Double check that your phone hasn’t been unintentionally blocked from the network via your router admin settings.
WiFi repeaters can help with poor signal

How to Fix Phone WiFi Connectivity Issues:

Follow these step-by-step troubleshooting tips to get your smartphone connecting smoothly to WiFi again:

  1. Turn Off and On Airplane Mode
  • Open Settings on your phone and toggle Airplane mode on. Wait 15-20 seconds.
  • Toggle Airplane mode off. This forces your phone to reconnect to nearby WiFi networks.
  1. Forget and Re-add the Problematic Network
  • Go to Settings > WiFi on your phone.
  • Tap the “i” icon next to the WiFi network and select “Forget”.
  • Search for and re-add the network by entering the password again if prompted.
  1. Reset Network Settings
  • Go to Settings > General > Reset on your iPhone or Settings > System > Advanced > Reset Options on your Android.
  • Select “Reset Network Settings” to erase all network connections like WiFi passwords.
  • Reconnect to your WiFi network afterwards. This clears out any troublesome settings.
  1. Contact Carrier Support
  • For ongoing WiFi difficulties, contact your mobile carrier’s customer support.
  • They may be able to reset network connections on their end or provide advanced troubleshooting.
A basic flow chart for fixing your WiFi issue on your device

Additional Troubleshooting Tips

Still struggling to get your phone’s WiFi working properly? Try these last few troubleshooting steps:

  • Is the issue only happening to one phone, or are multiple devices having the same WiFi difficulties? If it’s isolated to one phone, the issue likely lies with that device’s software/settings.
  • Install all available operating systems and firmware updates on the problematic phone. Updates often contain bug fixes for WiFi connectivity issues.
  • If other gadgets can connect to the network fine, the problem may be phone-specific. Check for any unusual apps running or device settings enabled.
  • Try moving your phone to different spots closer to the router to pinpoint any WiFi “dead zones” with poor coverage.
  • As a last resort, back up your data and perform a factory reset on the phone. This wipes any troublesome software issues causing the WiFi problems.
WiFi should be available on all your devices


Fixing WiFi connectivity issues with smartphones can be a headache, but following a systematic troubleshooting approach usually does the trick. Don’t give up hope! With the step-by-step fixes outlined above, you should be able to get to the root of the problem and get your phone happily connected to WiFi again. Still no luck? Don’t hesitate to contact your device or carrier customer support for assistance. Here’s to smooth and stable wireless connections!


Why should I update my phone’s software to fix WiFi problems?

Updating your phone’s operating system and firmware is important because the updates often include bug fixes and improvements for WiFi connectivity issues. Newer software optimizes how your phone communicates with your WiFi router, so always install the latest OS and firmware versions.

How do I update my iPhone software to troubleshoot WiFi?

On your iPhone, go to Settings > General > Software Update to check for and install any iOS updates. Make sure your iPhone is charging and connected to WiFi during the update. The latest iOS versions can resolve bugs causing WiFi drops.

What’s the best way to update an Android phone’s software for WiFi fixes?

On Android, open Settings > System > Advanced > System Update to check for any available OS updates. Tap “Download and install” to get the latest Android version. Also check for new firmware for your specific phone model if available. Keeping Android up-to-date improves WiFi performance.

How can physical interference impact my phone’s WiFi signal?

Objects like walls, appliances, and even your hand can potentially block or weaken the WiFi signal between your phone and router. Make sure there are no major obstructions in the way and try changing the location of your phone and router. Keeping the path clear improves connectivity.

What’s the ideal location for my router to avoid WiFi interference?

Ideally place your wireless router in an elevated, central area away from other electronics and obstacles. Avoid putting it on the floor or cramming it in a corner. Keeping it out in the open and away from interference sources gives the best WiFi coverage. Adjust locations as needed.

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