Logging in to a Virgin Media Hub takes about a minute once you know the two things that matter: the settings address and the settings password. The address is the same across the Hub 3, Hub 4 and Hub 5, and the password is printed on a sticker on the base of the hub. From the settings page you can rename your WiFi, change the WiFi password, set up a guest network, see which devices are connected and switch the hub into modem mode so your own router runs the show. This guide gives the exact login steps, explains what each setting does, covers modem mode honestly, and walks through the two problems people hit most: the settings page that will not load and the settings password nobody can find.
192.168.0.1 is the Virgin Media Hub login address for the Hub 3, Hub 4 and Hub 5. Type it into a browser on a device connected to the hub, then enter the settings password printed on the sticker on the base of the hub. That opens the settings page where you rename WiFi, change the WiFi password, manage devices and turn on modem mode.
Key Takeaways
- The Virgin Media Hub login address is 192.168.0.1 for the Hub 3, Hub 4 and Hub 5, typed into a browser on a device connected to the hub.
- The login uses the settings password printed on a sticker on the base of the hub, labelled Settings Password and not the same as the WiFi password.
- From the settings page you can change the WiFi name and password, run a guest network, view connected devices and manage parental and security controls.
- Virgin Media Hubs have a modem mode that turns the hub into a plain modem so your own router takes over; after enabling it the login address moves to 192.168.100.1.
- If the page will not load, check you are connected to the hub and not in modem mode, and if the password is lost a factory reset using the recessed Reset pinhole restores the defaults.
The Virgin Media Hub login address is 192.168.0.1
Every current Virgin Media Hub uses the same login address. On a phone, tablet or computer that is connected to the hub by WiFi or an Ethernet cable, open a web browser and type 192.168.0.1 into the address bar, then press Enter. This opens the hub settings page and works the same way on the Hub 3, Hub 4 and Hub 5, as well as the older Super Hubs.
The one exception is if the hub is already in modem mode. In that state the login address changes to 192.168.100.1, so if 192.168.0.1 does nothing it is worth trying that second address. You do not need to be online for the login page to load, because the page is served by the hub itself rather than from the internet.
The settings password is printed on the base of the hub
Virgin Media does not use a memorable login like admin and password. Instead each hub ships with a unique, randomly generated settings password printed on a label on the base of the hub. Tip the hub up and look for the line labelled Settings Password. This is the password you enter on the login page.
The settings password is not the same as the WiFi password, even though both are printed on the same sticker. The WiFi password connects your devices to the network, while the settings password unlocks the hub control panel. Type the settings password into the login box and select Next or Login to open the settings. If you have changed the settings password yourself in the past, the printed one no longer works and you need the version you set.
How to log in to the Virgin Media Hub step by step
Connect a device to the hub first, either over WiFi using the network name and WiFi password on the sticker, or with an Ethernet cable into one of the hub LAN ports. A wired connection is the most reliable for changing settings.
Open any web browser and type 192.168.0.1 into the address bar, then press Enter. When the Virgin Media settings page appears, enter the settings password from the base of the hub and select Next. You are now in the control panel. Changes such as a new WiFi name or password apply once you save them, and the hub may drop your connection briefly while it updates, which is normal.
What you can change from the Virgin Media Hub settings
The settings page is where you tailor the network. The most common job is renaming the WiFi and setting a new WiFi password, which is also the quickest way to lock out a neighbour who has the old key. You can run a separate guest network so visitors get online without seeing your main devices, and review the list of connected devices to spot anything you do not recognise.
Deeper in the menus you can adjust the wireless channel and band settings, set up port forwarding for gaming or a home server, manage parental controls and firewall options, and reboot the hub. The headline option for anyone planning to use better hardware is modem mode, which hands routing duties to a router of your choice. If you are mainly chasing better coverage, our guide to the best WiFi router for Virgin Media explains which routers pair well with each hub. For a full rundown of what the status lights are telling you, see our Virgin Media Hub lights guide for all models.
Modem mode lets your own router take over
Virgin Media Hubs are a combined modem and router, and modem mode switches off the router half so the hub passes a clean internet connection straight to a router you choose. This is the route people take when the hub WiFi cannot reach the whole house or they want the features of a dedicated router or mesh system.
To enable it, log in at 192.168.0.1, open the Modem Mode section, select Enable Modem Mode and apply the change. The hub reboots, its WiFi switches off, and only Ethernet Port 1 stays active, so your own router connects there. After the switch the hub login address becomes 192.168.100.1. To go back, log in at that address, disable modem mode and let the hub reboot into normal router mode. A full power cycle of both devices helps the change settle.
If you are weighing this up, our dedicated walkthrough on Virgin Media Hub 5 modem mode and using your own router covers the wiring and the trade-offs in detail, and the best WiFi router for Virgin Media guide suggests hardware that suits the job. One honest caveat: a small number of newer hub variants supplied on some plans do not expose a modem mode option, so check your own settings menu before buying a router on the assumption it is there.
Login troubleshooting when the page will not load or the password is lost
If 192.168.0.1 does not open the settings page, work through the simple causes first. Confirm the device is actually connected to the Virgin Media Hub and not to a separate router, mesh node or mobile data. Make sure you typed the address into the browser address bar rather than a search box, and avoid adding www or https. If the hub is in modem mode, use 192.168.100.1 instead. A reboot of the device or the hub clears a surprising number of cases.
If the settings password is rejected, you are almost certainly reading the WiFi password by mistake, so look specifically for the line marked Settings Password on the base label. If the password was changed and is now lost, the only way back in is a factory reset: with the hub powered on, press and hold the recessed Reset pinhole on the back with a paperclip for around ten seconds, or longer if needed, until the hub restarts. A reset restores the default settings password printed on the sticker but also wipes any custom WiFi name and password, so you will need to set those again. Our guide to resetting a Virgin Media router, including third-party routers behind the hub, covers the process for every model. As a quick alternative for basic changes, the My Virgin Media app can rename the WiFi and change the WiFi password on the Hub 3, 4 and 5 without using the settings page at all.