Should I Renew My BT Broadband Contract?

Whether you decide to renew your BT broadband contract or stay on your current package, there are many benefits you should consider.

Should I Renew My BT Broadband Contract? Why? First, there’s the price of a BT broadband package versus other ISP options. It is likely cheaper to stay on your current provider, but the price will change from month to month.

When comparing the pricing, remember that your monthly subscription is based on the line, rather than the address you live at. This means that if you move into a smaller property, you may end up paying more for your service.

Your choice of package may also vary, depending on what features are most important to you. For example, a home router or VPN may be an important feature to you, but you may have to pay extra for it. Other key areas include the number of lines supported, data allowances, data caps, speed, and other options.

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BT Broadband Contract? Should I Renew It?
Should I Renew My BT Broadband Contract?

One other consideration is whether you’d like to upgrade to a new phone line. This may require an additional installation fee, plus it’s possible that you’ll need to upgrade to a new BT modem as well. 

When it comes to the quality of service, BT are rated among the highest in the UK. However, there are some things to keep in mind. For example, you could experience problems if the network suffers a power outage or if there is a problem with the line itself.

It’s worth checking your contract to make sure it covers any eventualities.

After your broadband contract expires, what happens?

When your broadband contract expires, there is a good chance that your monthly cost will increase, sometimes by a lot. For many people this will be a shock to the system, especially if they don’t realize the full extent of their broadband contract options.

But what happens after the end of your current contract? And what should you be looking for before you sign up for a new contract?

There is a lot of misinformation about what happens at the end of a broadband contract, so it’s worth doing a little research to be sure you are getting the best possible deal for your needs.

How do I know if I am still under contract?

There are a lot of reasons why you should monitor your current contract status, and a lot of resources out there to help you determine whether or not you need to negotiate a new contract. But let’s start with the very basics.

First, if you have a current contract that’s expiring or has expired, then you are still under contract, no matter what state your relationship is in. This includes you and the other party. When a contract ends, the relationship between the parties changes. You may need to adjust your thinking about how to proceed.

Second, if you have a current contract that has yet to expire, you’ll need to consider whether or not to renew it before it expires. What does it mean if you don’t renew? Do you extend or extend or do you renegotiate? And if you are extending a contract, are you changing any terms? Are you getting better terms? Are you getting worse terms? Are you changing your terms at all?

If you need to answer any of those questions, you’ll want to make sure you’re doing your due diligence and researching both the pros and cons of each option.

Log in to your MyBT account. Click “My Orders” under Support. Choose “Show contract terms” under your current broadband contract. The details of your contract should appear under Contract Terms.  

How does the End of Contract Notification work?

If your contract is coming to an end, BT let you know what your rights are. Depending on your situation, BT may also show you the most competitive tariffs. Those who are out of contract will also receive annual out of contract reminders once a year.

Upgrades and renewals for existing BT customers

BT is committed to helping keep its customers happy. As such, the company offers a number of rewards programs, many of which are tied to the customer’s BT line. In addition, there are special offers available for new and existing customers.

BT Rewards: BT Rewards is an annual subscription program for customers to earn rewards points based on the number of minutes and calls they use. Points can be redeemed for gift cards to major retailers like Amazon and Starbucks. There are two tiers of reward programs available; one for home phone customers and another for business customers.

BT Rewards Business: A similar rewards program for business customers, but with different categories of points awarded. Points can be used to redeem gift cards to major retailers like Amazon and Starbucks, too.

BT Rewards for New Customers: For new customers, there are additional benefits available to help with the transition to using a BT phone line. These include free shipping for select items, free WiFi hotspot access and more.

Existing BT customers: should you upgrade or renew?

So, you’ve been paying for an existing business telecom service for years. You like what you’re getting and you’re happy. Then suddenly it seems the cost is too high. You don’t want to just jump ship though. The question is, should you upgrade or renew?

The answer depends on how the business telephony industry is developing in your market, the type of phone service you have, and how much you’re willing to pay for the new service. Here are some guidelines to help you decide:

Do you want to switch to a new plan? Do you prefer a fixed or variable rate? Do you want more features? Would it be a good time to renew your existing service?

Most BT customers who decide to switch are satisfied with the switch. But many BT customers who decide to stay with the service renew because they like the quality and reliability. Other BT customers who are deciding between a switch and renewal may choose to keep the service, but upgrade to a faster line.

If you’re not sure which is the right path, or if you just want some outside insight into your options, then it might be time to ask a BT consultant.

When your broadband contract ends, what to do?

You don’t have to do anything. You can choose to renew your contract, or you can continue on a month by month basis-but beware. Your rate will be higher if you operate outside of a contract.

Change your existing provider to a new one

The best thing you can do to ensure your internet keeps working is to choose a provider that offers a reliable service. This way you don’t have to worry about your internet suddenly stopping working.

To help you find the best internet providers for your home, here are a few tips that you might want to keep in mind:

1. How often are there outages?

One of the worst things you can do is to sign up for a contract with a company who promises a certain amount of time that you will have uninterrupted internet access. The moment you sign the contract, you are committing to the company. If they have an outage, you’re going to be stuck paying for the contract for that period of time.

Ideally, a good ISP will provide a certain amount of time for each month that you will have internet access. You pay for this monthly access whether or not you actually use it. This way, if there is an outage, the amount of time you spend paying for the service is reduced.

2. Do they offer bundles?

If you think about the different types of services you need in your home, such as streaming services like Netflix or Amazon Prime, or phone/internet bundles, you may find that the company that you have chosen is unable to offer you the combination of services that you want.

In this case, it may be worth considering bundling your services with another company. It’s worth looking at packages that other people in your area are buying.

3. Are they reliable?

Your internet provider needs to be able to deliver the speeds that they advertise, and you need to be able to get the speeds that they promise. A lot of companies advertise a “superfast” speed that sounds great, but isn’t achievable.

A good internet provider will make sure that their connection is working at the speeds that they advertise.

4. Do they have a good customer support team?

The last thing that you want to do is call customer support and find out that the problems that you are having are beyond their ability to fix. You shouldn’t have to contact customer support every time you have a problem.

You want to choose a provider that has a good customer support team. They will help to solve any problems that you are having.

5. What are the price plans available?

Your internet provider can charge a lot for the package that you choose, and they can reduce the price when you use less. You should make sure that you are aware of how much you are going to be charged for the package that you are choosing, and that you can afford the cost.

6. Does your company offer discounts?

Some internet providers have promotions where you can get a certain amount of data or hours for a low monthly price. These discounts can be a great way to get a better deal.

Are you able to save money by switching to a new provider?

You may be thinking to yourself: “I pay too much for my broadband services! What do I do now?”

For many, your contract could be about to expire. You’re probably not paying attention to your broadband contract expiry date, which may surprise you. You can usually set up your broadband services for renewal before your contract expires.

You can save a lot of money by contacting the retentions department of an ISP, or by renewing the contract with more favourable conditions. How? Simply ask! You would be amazed at how much you can get by asking nicely when chatting with a consultant.

If you’re not already doing so, here are the steps you should take to prepare for your broadband contract renewal: 

1. Check your bill

You should make sure that you are paying the correct amount for your broadband services. You may have to pay an early termination fee if you cancel your contract before your contract expires.

2. Check your broadband contract

You should check your contract to see if you are going to be charged an early termination fee if you cancel your contract before it expires. You may also be charged an early termination fee if you have not used your internet connection for a certain amount of time.

3. Check your broadband plan

If you have not been paying attention to your contract, you may have signed up for a new broadband plan. If this is the case, you may want to consider checking your broadband plan to see if you can reduce the cost of your contract.

4. Compare your broadband plan

If you have not been paying attention to your broadband contract, you may have signed up for a new broadband plan. If this is the case, you may want to consider comparing your broadband plan to other plans that you have seen advertised.


We have learned why having a BT contract is better than going month to month, and how you can leverage your contract renewal with the retentions teams at BT for you to get a better deal if you are thinking about switching.

We have also learnt about the process of a contract renewal, and how you can prepare for your contract renewal to get a better deal if you are thinking about switching.


How will my BT broadband contract be affected if I don’t renew it?

If you don’t act, what will happen? You will not be disconnected at the end of your contract, but you will be charged the full amount. This is why you should contact BT as soon as possible.

Do I need to renew my BT broadband contract?

You are under no obligation to renew your BT broadband contract, but there is a better chance at reduced rates if you renew or upgrade your package before it lapses. If you are not under contract with BT then your service fee will default to the non-contract rate, which is usually higher. This makes renewing your BT contract a far better course of action.

What happens when BT contract expires?

If your broadband contract ends, you can switch to a new provider at any time.

How can I get BT to lower my bill?

The best way to lower your bill is to contact the BT retentions team to find out what they can offer you to stay with them.

When your broadband contract ends, what to do?

You don’t have to do anything. You can choose to renew your contract, or you can continue on a month by month basis-but beware. Your rate will be higher if you operate outside of a contract.

How do I know when my BT contract is about to expire?

You can check the expiration date of your contract by looking at your bill or by contacting BT customer service. They will be able to provide you with the exact date.

Is there a penalty for cancelling my BT contract early?

Depending on the terms of your contract, there may be a penalty for cancelling your BT contract early. It is best to check the terms of your contract or contact BT customer service to find out.