Why Is Att Uverse Freezing? (Easy Fix)

Why Is Att Uverse Freezing? With U-Verse TV, you can watch on-demand content and HD programming. Set-top boxes can also serve as access points to the internet in addition to providing TV control. 

In contrast to satellite services which can be negatively affected by weather, this service is unaffected by it. Luckily, there are quite a few different things that you can try to do that should allow you to troubleshoot and hopefully fix your U-Verse box if it’s freezing.

It’s a well-known fact that U-Verse service is not affected by weather. For some reason, the service may have been freezing because of another issue. 

If it’s just a basic issue with the internet connection, then you may need to check your device configuration. It could be an issue with the WIFI signal in your area. If everything checks out, then you can reboot your device and wait for it to come back on.

If you’re concerned that the freezing is due to an issue with your internet service provider, then contact their customer support. They can help you troubleshoot your device by testing it themselves on another TV or in a different area.

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Uverse is freezing on your AT&T account?
Your AT&T Uverse is Freezing?

More Tips And Information About Why Is Att Uverse Freezing

If your internet connection is fine, then you may need to get the latest software updates. This will ensure that there are no bugs with the current version. For this you will need to contact technical support at att.com/wirelesstv .

Before troubleshooting, make sure everything else in the house has an adequate WiFi signal. This can help rule out issues with other devices interfering or blocking your access point’s router.

Optionally, you can try connecting the ATT U-Verse box directly to your router.

Try these basic steps

Step 1

Turn your set-top box off and on again, but be aware that it might take several minutes to start up again. By doing so, minor issues that might be causing the problem will be reset.

Step 2

Ensure that the connections between the U-Verse receiver and your television are secure. Remember that AT&T recommends that you use an HDMI cable for best results when connecting to your TV. 

Unreliable connections can interrupt service and cause the TV to freeze. In addition to the rear TV IN jack on the receiver, make sure the audio visual cable from the TV to the receiver is connected properly.

Step 3

In the case where the U-Verse TV service is still frozen, remove the power cable from the set-top box. Connect the cable to the receiver’s power jack after unplugging it for up to 15 seconds. Your box will now operate normally after the reset.

Extra steps to try

If you are still not able to resolve the connection issue between your U-Verse set top box and the wireless receiver then you can try the following:

  • We’re going to connect your TV and Wireless Access Point.
  • On the front of the wireless access point you will find a A WPS button.
  • The Wireless Access Point has only this button on its front.
  • Watch your TV for instructions.
  • Find the button on the front of the Wireless Receiver that says “OK”,  and press it. (Don’t press the button on the remote)
  • In the Wireless Access Point, you’ll see a green LED blinking rapidly.
  • If you connect successfully then you may see a message on your TV letting you know that that step was successful.
  • The Wireless Receiver has a green light facing forwards.
  • A successful connection can be indicated by either indicator.
  • The receiver may require up to 10 minutes to get up and running.
  • Your receiver should not be turned off during this time.
  • Upon completion of the start-up process, live TV will be shown.
  • If you press the Guide button then you should be able to confirm that you now have a working connection.
  • You have now successfully connected your Wireless Receiver.

In the event that restarting the Wireless Receiver does not solve your problem, move The Wireless Receiver nearer to the Wi-Fi Gateway, connect the Wireless Receiver to an electrical outlet, then reconnect it to the TV. 

You can find detailed instructions and setup instructions for your Wireless Receiver at att.com/wirelesstv or troubleshoot your problems there.


We hope that these simple tips have helped you to find a solution to your TV freezing issues.

There are many more technical solutions out there, for which you will have to contact ATT directly. Thank you for reading our guide, and we hope that you have managed to move towards solving your issue once and for all.


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Why does my AT&T TV keep freezing?

Having an inadequate Internet connection can cause AT&T TV to lag, buffer, freeze, or sometimes even crash. If you cannot stream content because of interference or a weak network, you should contact your provider.

Why does my Uverse keep cutting out?

At AT&T, weak network signals are the leading cause of internet disconnections. Your wireless connection's performance depends on the strength of your in-home Wi-Fi network signal. Insufficient signals can lead to a slow or unstable internet connection.

Why does the picture on my TV keep freezing?

When the TV signal is disrupted or is weak, there is the possibility of pixelation and freezing. If the signal is weak, wait until it begins to stabilize. You should ensure the cables connecting your set-top box to your TV are secure.

What is Att Uverse?

The AT&T U-Verse service functions as a hybrid between two internet services: traditional cable television and telephone. Here are some pros and cons of the service.