Virgin Media VPN Problems Still Happening in 2023

If you’re a Virgin Media customer trying to use a VPN in 2023, you’ve probably noticed connectivity issues, slow speeds, and blocked access.

Despite the proliferation of VPN services in recent years, many users report ongoing problems getting them to work properly on Virgin Media networks.

This article will examine the current state of VPNs on Virgin Media and provide tips to improve your experience.

Why Does Virgin Media Block VPNs?

Virgin Media has never officially stated they block VPNs. However, many customers encounter restrictions when trying to use VPN services. There are a few likely reasons Virgin imposes these limitations:

  • Bypassing geo-restrictions – VPNs allow customers to access region-restricted content by masking their location. Virgin Media wants to enforce licensing deals that limit content availability by geography.
  • Throttling avoidance – Virgin has been accused of throttling customer speeds at peak times. VPN encryption makes it harder for them to identify and slow high-usage traffic.
  • Network strain – Encrypted VPN connections put extra strain on the network. Virgin may limit them to ease bandwidth congestion.
  • Legal compliance – VPN traffic makes it difficult for Virgin Media to comply with legal monitoring requests from authorities. Restricting VPNs may help satisfy legal obligations.

While VPN blocking is rarely acknowledged officially, customers continue reporting connectivity problems suggesting unofficial restrictions still occur.

Ongoing VPN Issues Reported in 2023

Despite potential workarounds, many Virgin Media subscribers report ongoing VPN problems in 2023 on forums and social media:

  • Certain VPN protocols like L2TP and PPTP are unusable on Virgin Media networks. Attempts to connect fail or cause slow speeds.
  • Specific VPN server locations get blocked, even when connecting using reputable VPN services. UK servers often get blocked as well as popular locations like US and Germany.
  • VPN apps and router configurations suddenly stop working after virgin Media network updates. Settings that previously worked suddenly break and require new workarounds.
  • Intermittent connectivity drops and wifi outage issues when using VPNs over Virgin Media wifi. This disrupts connectivity for other devices on the network as well.
  • Speeds significantly reduced to under 10Mbps when VPN is active, despite paying for 200Mbps or faster virgin broadband. The VPN throttles to a fraction of the maximum speed.
  • Many VPN providers unable to offer a reliable solution for Virgin Media. They suggest trying various protocol/server combinations until one works reliably.
  • Virgin Media customer service unable to assist with VPN troubleshooting. VPN usage is not officially supported on the network.

Based on these ongoing reports, VPN reliability on Virgin Media remains spotty in 2023. Attempts to use VPNs can result in blocked connections, reduced speeds, and interrupted wifi.

Top VPN Providers for Virgin Media

While most VPN providers struggle with Virgin Media’s blocks, a few stand out for offering more reliable connections:


One of the top VPN services overall, ExpressVPN consistently performs well on Virgin Media. Features that help include:

  • MediaStreamer SmartDNS for bypassing geo-blocks without VPN
  • Lightway VPN protocol designed to evade VPN blocking
  • 3,000+ servers in 94 countries make it hard to block them all
  • Fast speeds reduce impact of Virgin throttling
  • 24/7 live chat support can help troubleshoot Virgin problems


NordVPN’s huge server network and dedicated tech team help maintain access on Virgin:

  • 5,000+ servers worldwide offer many options if some get blocked
  • Server optimization for streaming sites helps avoid Virgin geo-blocks
  • NordLynx VPN protocol based on WireGuard is fast and stable
  • Automatic SmartPlay feature connects to unblocked servers
  • 24/7 live chat assistance for issues with Virgin connections


With user-friendly apps and 7,000+ servers, CyberGhost is a great Virgin option:

  • NoSpy servers operated outside surveillance alliances for privacy
  • Extra servers optimized for streaming, torrenting, etc.
  • Automatic server selection picks the best Virgin connection
  • 45-day money back guarantee to test its Virgin reliability
  • 24/7 live chat support responds quickly if problems occur

Private Internet Access (PIA)

PIA’s large server network and advanced features make it a top Virgin performer:

  • 35,000+ servers worldwide offer abundant options to avoid blocks
  • Next-gen WireGuard available for fast, stable Virgin connections
  • Port forwarding and Multi-hop options improve VPN reliability
  • Proprietary MACE ad-blocking prevents tracking and malware
  • 30-day money back guarantee to evaluate PIA’s Virgin capabilities

Bypassing Virgin Media VPN Restrictions

If your chosen VPN provider is still having issues, there are some configuration tweaks that may help circumvent Virgin Media’s VPN blocking:

Use Stealth VPN Protocols

VPN protocols like OpenVPN and IPSec are easy to identify by Virgin Media’s network. Using a stealth VPN protocol helps avoid detection:

  • SoftEther – Provides stealth VPN options including HTTPS, SSL, and UDP protocol masking
  • Shadowsocks – Obscures VPN traffic using custom encryption protocols
  • WireGuard – Newer protocol more difficult for ISPs to recognize and block
  • Stunnel – SSL tunneling wraps VPN connections for added stealth

Connect via Non-Standard Ports

Most VPNs connect via standard ports which are easily identified and blocked. Connecting via different ports makes your VPN traffic less obvious to Virgin Media:

  • TCP 443 – Use HTTPS port instead of standard OpenVPN port 1194
  • TCP 80 – Use HTTP port to mimic regular web browsing
  • UDP 1194 – OpenVPN’s default but less likely to be flagged on non-standard UDP
  • TCP 53 – Use DNS port for increased stealth

Enable VPN Obfuscation

Also referred to as “cloaking”, obfuscation features mask your VPN traffic to make it more difficult for Virgin Media to identify and block:

  • Scrambles VPN packets to avoid deep packet inspection
  • Adds fake headers to trick firewall analysis
  • Prevents DNS leaks which can reveal VPN usage

Use 256-bit AES Encryption

Stronger encryption like AES 256-bit makes your VPN traffic harder to recognize and analyze by Virgin Media’s network:

  • Provides top-level encryption used by governments and militaries
  • Increased key size improves security of VPN traffic flow
  • Harder for Virgin Media to decrypt and identify VPN tunnel

Connect via VPN Router

Connecting your device directly to a VPN router adds a layer of separation from Virgin Media’s network blocks:

  • VPN router connects directly to VPN server, not Virgin hub
  • Eliminates reliance on Virgin Media firmware and settings
  • Allows VPN use on devices like smart TVs and gaming consoles
  • Adds WiFi-level VPN protection for all connected devices

Use 3rd Party Apps vs Provider Apps

Some users report better reliability using 3rd party OpenVPN apps compared to the official VPN provider apps:

  • May avoid bugs and glitches of provider apps
  • Extra configuration options compared to basic provider apps
  • More stealthy without provider app traffic
  • Open source OpenVPN apps undergo outside security review

Troubleshooting Tips for Virgin Media VPN Problems

If you follow the tips above but still have VPN problems on Virgin Media, some troubleshooting steps may help identify the cause:

Check Router Settings

Some configurations like firewall rules and blocked ports cause VPN disruption. Verify key settings:

  • IPSec, PPTP, L2TP ports are open
  • Multicast and fragmented packets enabled
  • No VPN protocols explicitly blocked
  • MAC filtering off

Try Different Locations

Switch server locations to find ones that aren’t aggressively blocked by Virgin Media:

  • Test different countries to identify blocking patterns
  • Avoid UK and US locations as they are frequently blocked
  • Try Asia/Africa servers which are rarely targeted

Switch Protocols

Certain VPN protocols seem more prone to Virgin blocking than others:

  • OpenVPN on TCP 443 is reliable
  • L2TP/IPSec and PPTP often blocked
  • Test new protocols like WireGuard and SoftEther

Update Firmware

Outdated VPN router or app firmware can cause connectivity issues:

  • Confirm firmware on Virgin Media hub is up-to-date
  • Update VPN router to latest stable firmware
  • Use newest version of VPN apps

Reset Devices

As a last resort, resetting devices can clear any problematic configurations:

  • Reset Virgin Media hub to factory settings
  • Hard reset VPN router to clear settings
  • Reinstall VPN apps on connected devices

Are VPNs Worth It on Virgin Media?

Despite the challenges, using a VPN with Virgin Media can still provide benefits:

  • Access geo-restricted content not available in your region
  • Maintain privacy from Virgin Media’s monitoring and targeting
  • Reduce throttling and get faster speeds during high traffic periods
  • Enjoy a more open and unrestricted internet experience

The key is using a high-quality VPN designed to overcome Virgin Media’s blocks, and tweaking your configuration using some of the tips provided. With the right strategy, VPN access is possible even on restrictive Virgin broadband.

The hassle required compared to other ISPs is an ongoing frustration for customers. But for those intent on having VPN access, the effort can pay off. Persistence and the right technical approach can result in a VPN experience on par with less restrictive providers.

In summary, while Virgin Media VPN problems persist in 2023, there are ways to achieve a usable connection. As consumer VPN demand continues growing, we can hope Virgin Media eventually relaxes their restrictive stance. But until then, savvy subscribers can employ the strategies outlined above to stay secure and maintain access.


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