Virgin Media Broadband: Everything You Need to Know


Virgin Media is a UK-based telecom provider that offers broadband services to residential and business customers.

In this article, we’ll discuss Virgin Media Broadband, the types of broadband services it provides, the benefits of using Virgin Media Broadband, and the factors to consider when choosing a broadband service provider.

Table of Contents

Types of Virgin Media Broadband Services

Virgin Media offers several broadband services, including:

1. Virgin Media M50

Virgin Media M50 offers download speeds of up to 54 Mbps, which is perfect for small households with light internet usage.

2. Virgin Media M100

Virgin Media M100 offers download speeds of up to 108 Mbps, which is ideal for households with multiple devices and heavy internet usage.

3. Virgin Media M200

Virgin Media M200 offers download speeds of up to 213 Mbps, making it perfect for households that frequently stream HD content and play online games.

4. Virgin Media M350

Virgin Media M350 offers download speeds of up to 362 Mbps, which is ideal for businesses that require fast internet speeds for their day-to-day operations.

Benefits of Using Virgin Media Broadband

Virgin Media Broadband offers several benefits, including:

1. Fast Download Speeds

Virgin Media Broadband offers some of the fastest download speeds in the UK, making it ideal for households and businesses that require fast internet speeds.

2. Unlimited Usage

Virgin Media Broadband offers unlimited usage, which means you can use the internet as much as you want without worrying about exceeding data caps.

3. Inclusive Extras

Virgin Media Broadband also offers several inclusive extras, including access to WiFi hotspots across the UK and free security software to protect your devices from viruses and malware.

4. Flexible Contracts

Virgin Media Broadband offers flexible contracts, so you can choose the contract length that works best for you.

Factors to Consider When Choosing a Broadband Service Provider

When choosing a broadband service provider, there are several factors to consider, including:

1. Download Speeds

Download speeds are crucial when it comes to broadband services. You should choose a provider that offers fast download speeds to ensure you can browse the internet, stream videos, and download files without any issues.

2. Usage Limits

You should also consider usage limits when choosing a broadband service provider. Look for unlimited usage providers so you don’t have to worry about exceeding data caps.

3. Inclusive Extras

Some broadband providers offer inclusive extras, such as WiFi hotspots and security software. Look for providers that offer these extras to get more value for your money.

4. Contract Length

Finally, consider the contract length when choosing a broadband service provider. Look for providers that offer flexible contracts so that you can choose a contract length that works best for you.

Virgin Media Broadband Customer Service

The company provides several customer service channels if you require assistance with your Virgin Media broadband service. Here’s what you need to know:

Virgin Media Broadband Contact Number: The easiest way to contact Virgin Media’s broadband customer service is by calling 0800 064 3850. A representative will be available to assist you and address any issues you may be facing.

Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for broadband customer service. However, you can reach out to them via their online help portal, live chat, or by calling their customer service hotline to resolve any issues.

Virgin Media Contact Us Page: If you wish to discuss your broadband requirements with Virgin Media, you can visit their help page, which provides a wealth of information and helpful resources. Check out for more details.

Virgin Media Broadband Customer Login: To access your Virgin Media broadband account, simply sign in at You can then manage your account, view your bill, and more.

Virgin Media Broadband Deals

Virgin Media offers a variety of broadband deals, and to find the best one for you, ensure you understand what package you’re looking for and compare similar offers from other providers. Here are the latest broadband deals for Virgin Media:

To access the latest broadband deals for Virgin Media, compare broadband deals here.

Virgin Media Broadband Status

If you’re experiencing low download speeds or a poor connection, use the Virgin Media broadband status checker here to ensure that there are no connectivity issues in your area.

How to Cancel Virgin Media Broadband

If you need to cancel your Virgin Media broadband contract, there are three main ways. You can cancel by phone, live chat, or post. Here’s what you need to know:

By phone: To cancel by phone, you’ll need to call 0345 454 1111 or dial 150 from any Virgin Media landline.

By live chat: To cancel your broadband subscription through live chat, you’ll need to speak to an advisor who will assist you in cancelling your subscription directly. You’ll need to provide your key information and answer security questions to confirm your identity.

By post: You can also send a cancellation letter to Virgin Media, Sunderland, SR43 4AA. Ensure you include your full name, address, and account number to help them locate your account.

Is Virgin Media Broadband Good?

The quality of Virgin Media broadband service depends on your personal preferences and what you consider as good. If you’re looking for a reliable broadband provider, consider noting the essential features you want, such as speed, price, or customer service, and then compare them with other providers. Also, read reviews from customers who have used the service before to make an informed decision.

Can I Get Virgin Media Broadband in My Area?

If you’re wondering whether you can get Virgin Media broadband in your area, visit their website, and check directly to ensure availability in your location. Click here to access the Virgin Media website and check if their broadband service is available in your area.


In conclusion, Virgin Media broadband provides excellent service and customer support, and it’s one of the leading broadband providers in the UK. Virgin Media has covered you if you’re looking for reliable, fast, and affordable broadband services. Use the above information to compare their packages, contact customer support, and easily install their broadband service.


Here are some frequently asked questions regarding Virgin Media broadband:

Do You Need a Virgin Media Wall Socket for Broadband?

Yes, you do. If you don’t already have one, you’ll need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. When comparing tariffs, Virgin Media will ask you and be able to tell you whether or not you have an existing connection.

Is Virgin Media Broadband Down?

Possibly. To check if Virgin Media broadband is down in your area, use the Virgin Media broadband checker service.

How to Install Virgin Media Broadband

You can either install Virgin Media broadband yourself or pay for an installation fee, and Virgin Media will send out an engineer to install it for you. The cost of Virgin Media broadband starts from £26 a month, depending on the package you choose.

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