Eero mesh WiFi systems have become extremely popular ways to provide robust home WiFi coverage. If you don’t use Xfinity’s own XB7 or XB8 routers then eero devices are a good alternative, and many people use them. At the same time, Xfinity gateways are commonly used as the main router and modem with Xfinity internet plans. Xfinity Eero Issues can be really frustrating when they crop up from time to time. However, many users experience issues when trying to integrate an Eero mesh system with their Xfinity gateway, leading to instability and lost connections.
Table of Contents
- Common Xfinity Eero Issues
- Put Gateway in Bridge Mode
- Putting a Modem/router Combo Into Bridge Mode with Eero
- Reset the Eero System
- Update Firmware
- Contact Support
- Consider Equipment Upgrades
- Xfinity Eero Issues
Common Xfinity Eero Issues
The main problem arises from having two routers on the network, also known as a “double NAT” setup. Both the Xfinity gateway and Eero system try to handle networking functions like assigning IP addresses, port forwarding, and more. This can cause IP address conflicts, lost connections, and general unreliability. Xfinity Eero Issues like losing connectivity can be frustrating, but are usually fixable with proper troubleshooting.
Specifically, users report problems getting their Eero Xfinity issues resolved when trying to enable bridge mode on the Xfinity gateway. The goal of bridge mode is to avoid double NAT by having the Xfinity router act as just a modem. However, when in bridge mode, the Eero mesh system frequently loses connectivity and fails to work properly.
This article provides troubleshooting tips for resolving the common Xfinity eero issues that cause instability and dropped connections when using an Eero WiFi system with a Xfinity gateway. The goal is help users set up their Eero and Xfinity equipment successfully to enjoy the benefits of robust mesh coverage without network conflicts or interruptions in internet connectivity.
We will cover key troubleshooting steps like updating firmware, resetting the Eero system, contacting support, and considering equipment upgrades. Proper configuration and settings tweaks can often get an Eero mesh system working well with Xfinity internet. Let’s explore the most effective ways to solve those frustrating Xfinity eero problems.
Put Gateway in Bridge Mode
To avoid Xfinity eero issues caused by double NAT, a key step is enabling bridge mode on your gateway. This turns off the routing functions and allows your Eero to handle networking duties. Double NAT conflicts are the main cause of Xfinity Eero Issues since the gateway and Eero router have overlapping functions.
Follow these instructions to enable bridge mode on common Xfinity and Eero gateways:
Xfinity Gateway Bridge Mode Setup
- Connect a device directly to your Xfinity gateway via ethernet.
- Open a web browser and visit 10.0.0.1 to access the admin screen.
- Login with username “admin” and password “password” (or custom if changed).
- Go to Gateway > Connection > Bridge Mode and check Enable.
- Confirm you want to disable routing functions. The gateway will restart.
Eero Bridge Mode Setup
- Access your Eero app and go to Settings > Network Settings > Enable Bridge Mode.
- Follow the on-screen instructions to turn on bridge mode.
- Your Eero will restart and move into bridge mode, allowing a single external router on the network.
- Connect your Xfinity gateway ethernet to the WAN port on the Eero.
Be sure to disconnect all wired devices from the Xfinity gateway after enabling bridge mode. Only your Eero’s ethernet ports should be used when bridged.
If you need any assistance enabling bridge mode on your specific Xfinity or Eero model, check their support sites or contact technical support. With this key routing change, you can avoid many connectivity problems.
Putting a Modem/router Combo Into Bridge Mode with Eero
Enabling bridge mode on your Xfinity gateway is a key step in resolving Xfinity Eero Issues caused by routing conflicts. Resetting your Eero system can help troubleshoot Xfinity Eero Issues by clearing any corrupted settings or connectivity problems. Some other things that you should consider include:
- Bridge mode disables routing and WiFi capabilities of your existing modem/router to allow Eero to handle it.
- Instructions vary widely by ISP and device model, so check your provider’s site or call support if unsure.
- Set up your Eero network first before enabling bridge mode to avoid interruptions.
- Access your modem/router’s admin interface to enable bridge mode in the settings.
- You’ll likely need to reboot the modem/router after enabling bridge mode.
- Disconnect all devices from LAN ports on the modem/router once bridged.
- Connect your Eero gateway to LAN port 1 on the bridged modem.
- Use a switch to add more wired devices by connecting it to the Eero, not directly to the bridged modem.
- You may need to rejoin the WiFi network on wireless devices after bridging.
- Contact your ISP if you have any issues getting your modem/router into bridge mode.
- Take your time and follow instructions carefully to get your network transitioned properly.
Reset the Eero System
If you are still experiencing Xfinity eero issues after putting your Xfinity gateway into bridge mode, a factory reset of the Eero mesh system is recommended. Resetting the Eero clears out any old or conflicting settings that may be causing problems with connectivity and stability. Resetting your Eero system can help troubleshoot Xfinity Eero Issues by clearing any corrupted settings or connectivity problems.
First, unplug your primary Eero router for at least 1 full minute after enabling bridge mode on the Xfinity gateway. This clears the cache and ensures the Eero starts up fresh detecting the bridged gateway.
Next, you can factory reset the Eero system either through the Eero app or using the reset button on the back of the device. In the app, go to Settings > Network Settings > Factory Reset. This will reboot the whole mesh network to default settings.
Alternatively, press and hold the reset button on the back of your primary Eero router for at least 10 seconds until the LED blinks blue. Keep holding until the light flashes rapidly and the system restarts. All other Eero units will follow suit and reset as well to re-establish the mesh network.
After the reset, you can set up your Eero network again as normal through the app. This often resolves Xfinity eero problems caused by outdated, corrupt or conflicting settings on the Eero side. Resetting gives you a clean slate to re-pair with the bridged Xfinity gateway. Check that you now have stable internet connectivity. If not, contact support or consider firmware updates next.
Update Firmware
Another step to try when troubleshooting Xfinity eero issues is ensuring you have the latest firmware on both your Eero mesh system and Xfinity gateway. Updating firmware on both your Eero and Xfinity gateway may prevent Xfinity Eero Issues from outdated code or bugs. Firmware updates often include bug fixes, performance improvements, and compatibility enhancements that may resolve the instability problems over time.
To check your Eero firmware version, go to Settings in the Eero app and select Network Settings. This will display the firmware currently installed. Go to eero.com/firmware to find the latest available version. If yours is out of date, select Update in the app to download and install improved firmware.
For the Xfinity gateway, log into the admin portal at 10.0.0.1 and go to the upgrade section. This will show the current firmware and prompt you to check for the latest version. Allow any available updates to install.
Keeping both Eero and your Xfinity gateway up-to-date reduces the chances of known software bugs or incompatibilities causing Xfinity eero issues with your mesh network stability. Updated firmware optimizes the chances of them working well together.
Contact Support
If you continue experiencing Xfinity eero problems after trying the above troubleshooting tips, it’s time to engage technical support. Both your ISP and Eero can provide assistance determining the cause of lingering issues. If you continue experiencing Xfinity Eero Issues after troubleshooting basics, contacting technical support from both companies is advised.
Contact Xfinity support with your account information, equipment details like model numbers, and a description of the problems occurring. They can review system logs and configurations on their end to identify issues.
Similarly, reach out to Eero support in the app or at eero.com/support. Provide your network topology, firmware versions, and details on instability or connection drops. Support can diagnose from their end and possibly identify incompatibilities between the Eero and Xfinity gateway.
With insight from both sides, you’re more likely to get to the bottom of frustrating Xfinity eero issues. Support can advise if equipment upgrades or replacements may be the ultimate fix. Be sure to ask them to document all troubleshooting steps taken so you have a record.
Consider Equipment Upgrades
Persistent Xfinity Eero Issues not fixed by settings changes may require upgrading your Eero or Xfinity gateway models. If adjusting settings and troubleshooting with support does not resolve lingering Xfinity eero issues, it may be time to consider upgrading your equipment.
Older Xfinity gateways often lack proper bridge mode support or have known firmware bugs that cause problems when paired with Eero systems. Upgrading to a newer DOCSIS 3.1 model gateway from Xfinity could improve compatibility. Searching Eero community forums can provide tips from users who have solved similar Xfinity Eero Issues.
Similarly, some of the original first-generation Eero devices have more technical limitations that lead to conflicts in certain network configurations. Upgrading to a newer Eero Pro or Eero 6 mesh system may provide better performance and stability with your ISP gateway.
While equipment upgrades have a cost, they can save you continued headaches trying to get outdated models to play nicely together. Discuss options with Xfinity and Eero support to see if they recommend any upgrades as the ultimate fix for stubborn connectivity problems. Patience and methodical troubleshooting is key to resolving frustrating Xfinity Eero Issues and achieving stable connectivity.
Xfinity Eero Issues
In summary, Xfinity eero issues arise mainly due to the double NAT setup of having two routers on the network. Enabling bridge mode on the Xfinity gateway, factory resetting the Eero system, updating firmware, and contacting support are key first troubleshooting steps. With proper setup and configuration, you can prevent or fix most common Xfinity Eero Issues encountered by users.
For stubborn problems, upgrading equipment may provide the reliability and performance you expect from this popular mesh system paired with Xfinity internet. With proper configuration and new equipment where needed, users can enjoy the benefits of robust Eero WiFi coverage throughout their home.
