Virgin Media Superhub WiFi not working (Easy Fix)

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Virgin Media Superhub WiFi not working

If you are experiencing issues with your Superhub then you are in luck.

We have just completed a comprehensive guide detailing the troubleshooting methods that you should follow when trying to figure out what your flashing Virgin Media Superhub lights mean.

Check out the full article here, or simply read the Superhub article that matches your model at home.

Virgin Media 2.4GHz

Virgin Media 2.4GHz is the tried and tested standard for Internet connectivity in most homes and businesses.

The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that switches between 2.4GHz and 5GHz depending on the current distance you are from the router, as well as the WiFi signal strength.

Following these steps will allow you to enable 2.4GHz only:

Step 1)

In the URL bar of your web browser, type “192.168.0.1” then press enter to navigate to the login page of your router.

Next, login with the admin credentials of your router once the page loads. You can find the details on the underside of your Virgin Superhub.

Step 2)

Select “Wireless Network Settings” in your router after logging in.

Step 3)

Choose “2.4 GHz” in the “Wireless Band” settings. Uncheck the box next to 5 GHz. Select “Save Settings” to apply the changes.

You can get better results by selecting only one channel instead of allowing the router to select one automatically for you. The options are from 1 to 11.

Step 4)

It is recommended that you restart your router once you’ve made the changes to allow for your WiFi settings to initialize correctly.

How to connect to 5GHz WiFi Virgin

5GHz WiFi by Virgin Media is a faster standard, with a shorter range and lower penetration of material compared to 2.4GHz WiFi. 

You may struggle a bit more to connect to some areas of your home when only using 5GHz due to walls, floors, and ceilings being harder to penetrate. 

Here are our Virgin WiFi Booster recommendations to help you if you are having signal problems.

You can also find out more about blackspots and dead zones in our article here.

The Virgin Media Superhub will immediately provide internet access once it is powered up and connected properly. 

The Virgin Media Superhub features an automated function that changes between 2.4GHz and 5GHz depending on the current distance you are from the router as well as the WiFi signal strength.

If you want to enable 5GHz only then you will need to follow these steps:

Step 1)

In the URL bar of your web browser, type “192.168.0.1” then press enter to navigate to the login page of your router.

Next, login with the admin credentials of your router once the page loads. You can find the details on the underside of your Virgin Superhub.

Step 2)

Select “Wireless Network Settings” in your router after logging in.

Step 3)

Choose “5 GHz” in the “Wireless Band” settings. Uncheck the box next to 2.4GHz. Select “Save Settings” to apply the changes.

Step 4)

It is recommended that you restart your router once you’ve made the changes to allow for your WiFi settings to initialize correctly.

How to connect to 5GHz WiFi Virgin

After you have completed the previous steps you will be able to connect directly and only to your 5GHz network. Do this:

  • Choose the “Virgin Media” (or whatever else you might have named it) network and connect to it by typing in your password (if you have one) or click on the network name to see a list of available networks.
  • Select yours and click Connect – wait for a few seconds until you can see that you are connected successfully. You are now properly connected and ready for full speed of your Internet connection.

How do I fix Virgin WiFi? (Quick things to try)

If you are struggling to connect right now then you can try one of these methods for a quick win.

  • Restart all your equipment.
  • Move your Hub or SuperHub.
  • Check your network settings.
  • Change the channel.

If none of these help, then you may need to contact Virgin Media for assistance.

Why is my Virgin 5G WiFi not working?

Many users that experience erratic 5GHz WiFi with Virgin Media find that a replacement WiFi router is usually the best way to go.

You might find that using a third party router is your best bet. These are relatively inexpensive and easy to set up. All you need is an additional WiFi router, an Ethernet cable, and a setting change to Modem Mode on your Superhub. 

This disables the onboard WiFi of your SuperHub, and allows it to work in conjunction with a premium third party WiFi router that was built for one thing and one thing alone: amazing WiFi performance and a smoother overall internet experience. 

Read more about the process and our recommendations here.

Is there a problem with Virgin Media internet today?

The quickest and easiest way to check if Virgin Media internet is down today is to head over to the Virgin Media Status page

If you are not seeing any issues in your area then you might have an issue on your individual line. If this does happen, and assuming that you can get onto the internet with your mobile phone, or any alternative internet connection that you have access to, then you can find the contact details for Virgin Media here.

Why is my WiFi not working on my router?

There are plenty of reasons why this might be the case. Here are some common reasons to check before calling your ISP:

  • Check that you’re using the correct WiFi network name and password for your home router.
  • Try resetting your wireless device back to factory defaults settings by pressing a small button on the inside of the device, or an option found in its menu options.
  • Change the WiFi channel on your router.
  • Refresh your wireless connection by turning off and back on again, or restarting it from its menu options. You could also try a wired connection to see if that does anything different for you.

Check out our article to learn more about how to reset a Virgin Media Superhub here. You can navigate to the relevant part of the article by using the Table of Contents at the top of the page.

Conclusion

We hope that this quick and easy fix guide has been helpful for you. For full recommendations, please see our article here about how to reset a Virgin Media Superhub.

Further Reading:

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