Understanding the Indicator Lights on Your Virgin Media Hub 4 Router

Virgin Hub 4

The Virgin Media Hub 4 is offered as part of the company’s Gig1 broadband package, which offers incredibly fast speeds of 1Gbps. This makes it one of the fastest broadband internet connections available in the UK for home consumers.

The Virgin Media Hub 4 is a capable router with features to handle most households’ internet needs. It is free to customers who have signed up for the Gig1 package, and there is currently only one upgrade available to Gig1 customers.

However, Virgin Media has offered a limited number of existing customers the opportunity to upgrade to the new Hub 5, which was released in late 2021 for certain Virgin Media customers.

Table of Contents

• Virgin Hub 4
  • Solid White
  • Red Light
  • Dim White Light
  • Green Light
  • Blue Light
  • Flashing White
• Alternatives to Super Hub 4 routers
• Installing a Replacement router
• Activating modem mode on the Virgin Media Hub 4
• Conclusion
• Need IT Support?

The indicator lights on your Virgin Media Hub 4 router can provide valuable information about the status of your internet connection and the router itself. Understanding the meaning of these lights can help you troubleshoot any issues with your internet connection and ensure your router is working correctly.

The Virgin Media Hub 4 is a powerful and feature-packed router offered as part of the company’s Gig1 broadband package. This package provides breakneck speeds of 1Gbps, making it one of the fastest broadband internet connections available in the UK for home consumers. The Hub 4 is free to customers who have signed up for the Gig1 package and can handle most households’ internet needs.

The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. These lights are:

1. Power: This light will be solid white when the router is powered on. If the light is red, it means there is an issue with your internet connection.
   
2. Broadband: This light will be solid green when your internet connection is active. If the light is flashing green, the router tries to establish a connection. If the light is red, it means there is an issue with your internet connection.
   
3. WiFi: This light will be solid green when your WiFi connection is active. If the light flashes green, the router tries to establish a WiFi connection. If the light is red, it means there is an issue with your WiFi connection.
   
4. WPS: This light will be solid green when the WPS (Wi-Fi Protected Setup) feature is enabled. If the light is flashing green, the WPS feature is used to establish a connection. If the light is red, it means there is an issue with the WPS connection.

Understanding the meaning of these indicator lights can help you troubleshoot any issues you may be having with your internet connection and ensure that your Virgin Media Hub 4 router is working correctly.

If you are experiencing issues with your internet connection, try checking the status of the indicator lights on your router to see if they can provide any clues as to the source of the problem. If the lights are not providing helpful information, you may need to contact Virgin Media customer support for further assistance.

• 4 Ethernet ports – With the Virgin Media Hub 4, you can use a wired connection between up to four devices or expand your wired network to a switch with a cable.
• Next-gen, high-speed WiFi – The Virgin Media Hub 4 supports 802.11ac wireless technology, giving you and your family super-fast WiFi throughout the home.
• 11 Antennaes – The Hub 4 was designed with signal distribution in mind. The 11 antennas built into this unit ensure that even the most faraway users in your house can access your Virgin Media Hub 4 WiFi.
• Automatic channel configuration – Wireless devices are automatically connected to the fastest WiFi frequency and channel when you use the Virgin Media Hub 4.

Smart WiFi at your fingertips – The Virgin Media Hub 4 allows you to equally distribute the WiFi in your home by intelligently routing and sharing your internet connection between WiFi users. The Virgin Media Hub 4 offers a superior internet experience with its intelligent features.

If you have a Virgin Media Hub 4, then the following descriptions will come in handy if you are having trouble with your connection or just want to learn more about how it works when the lights are in specific colours.

Got a different Virgin Hub model? No problem; check out our full article here.

Solid White

When you first turn the Virgin Media Hub 4 on, it will show a solid white light for around 60 seconds.

Red Light

It means there is an issue with your connections even though the Hub is on. As you connect the power supply to the wall and the Hub, ensure it is tightly bound. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub.

Dim White Light

The Hub is on. If you see a dimmed, white light means that everything is okay and working usually.

Green Light

If this is happening to you, then your Virgin Media Hub 4 is on, but it means that a software update is being downloaded if the Hub flashes green slowly. Once the update has been downloaded and installed, the Hub will need to restart.

Blue Light

This means that the Hub is on. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for 2 minutes.

When the WPS connection is successful, the light ring will stay solid blue for 20 seconds. If the golden ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again.

Flashing White

This means that the Virgin Media Hub 4 is on. It is booting up and should be ready in 5 minutes.

Alternatives to Super Hub 4 routers

The Virgin Media Hub 4 might not work, so you must install a stand-alone WiFi router. Virgin Media customers do this when their WiFi doesn’t work correctly. Here are some examples of a wrong WiFi setup:

• Slow and unresponsive internet
• Poor WiFi connectivity that drops constantly
• Lag and poor latency
• Unusable internet when there are multiple devices connected
• WiFi black spots and dead zones. (learn more about those here)

We have compiled a short list for inexpensive replacements that will have your WiFi performing as it should.

• Asus RT-AX55 – Great overall option
• Linksys MR7350 – Seriously high performance
• TP-Link Archer AX50 – Tons of features
• Netgear NightHawk X6 – Great for entertainment services

Installing a Replacement router

All you need to do is install an Ethernet cable connecting your Virgin Media Super Hub to your new stand-alone WiFi router. Next, you must put your Super Hub 4 into Modem Mode.

Activating modem mode on the Virgin Media Hub 4

Connect the Hub to your computer with an Ethernet cable before proceeding.

• Put 192.168.0.1 into the address bar of your web browser
• You can find the password at the bottom of the hub
• Modem Mode can be found on the left of the screen
• Make sure that the Enable Modem Mode option is selected
• Click on Apply to save your changes

The Hub’s IP address changes from 192.168.0.1 when in Modem Mode, so once you switch to Modem Mode, you will need to use 192.168.100.1.

Conclusion

We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Media users out there. We also cover many other models for Virgin Media Hub lights in this article.

There are many great reasons to own a Virgin Hub 4. We hope that by showing you how you can tell what the current status of the Virgin Media Hub 4 is, you can resolve issues much faster than relying on Virgin Media to do it for you.

If your Super Hub 4 is giving you too many problems, then a third-party WiFi router or mesh WiFi setup is something that you should consider if you are still having issues with the built-in WiFi of your Virgin Media Hub 4.

This article was initially intended as a singular source for a quick look at what could be wrong with your Virgin Hub 4. If you still don’t come right with your internet after finding out about the specific lighting configuration on your router, then you can contact Virgin Media and have them look into it further.

If you would like to learn more about what a replacement router should have regarding features and functionality, then read our Virgin Media replacement router article here.