How many times have you had to ask a tech person to your home to sort out your internet problems provider about your Sky Hub and why it keeps disconnecting? If it is more than once, then we think this guide will be a massive help.
We have gathered some of the most frequently used techniques to troubleshoot and fix your Sky Hub issues with very little technical know-how needed on your end.
All you need is a full cup of tea, some patience and a little computer experience. Let’s dive in!
Table of Contents
- Sky WiFi keeps dropping and reconnecting
- Why does my Sky box keep disconnecting from the internet?
- Why does my router keep disconnecting?
- Why does my WIFI keeps connecting and disconnecting?
- Troubleshooting Steps
- 1. First, you need to make sure you know what you’re doing
- 2. Start with your internet router
- 3. Check your modem
- 4. Check your network cable
- 5. Check your computer
- 6. Check your router settings
- 7. Check your internet connection
- 8. Check your internet speed
- 9. Check your Sky Hub
- 10. Check your Sky Hub settings
- 11. Check your Sky Hub WiFi connection
- Conclusion
Sky WiFi keeps dropping and reconnecting
Most people don’t realize this, but your WiFi woes are not necessarily related to Sky’s actual service. Instead, your WiFi is a signal that is generated locally in your home from your Sky Hub.
This is a problem sometimes when you have too many people connected to your WiFi, there is a user that is hogging all of your WiFi bandwidth, or if there is a conflicting WiFi signal coming from another WiFi network in the vicinity of your router.
In extreme cases the best course of action is for you to buy a purpose built piece of kit, mainly a WiFi Access Point or WiFi Router. These are hardware devices that look very similar to your Sky Hub, but they have a lot more specific functions that they can perform that relate specifically to WiFi.
All you need to do is disable the WiFi that your Sky Hub is serving your home users, and then plug in your WiFi router into the Sky Hub with an Ethernet cable. This allows your WiFi to perform at its best, and also takes additional strain off of your Sky Hub as it no longer has to carry the WiFi load of your network. This leaves the Sky Hub free to concentrate on what it was designed to do: connect you to the internet.
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Why does my Sky box keep disconnecting from the internet?
There are many reasons why your Sky Hub could be disconnecting from the internet. These reasons range from the very simple, such as a faulty line coming into your home, to a bad connection to your Sky Hub’s power supply.
What is a line fault?
Line faults are common with internet services, as the lines are generally quite old and many homes in the UK have more than one line coming into the house.
In order to test this, you can call your service provider and ask them to test the line. They will usually do this for free, or for a small fee. If the line is good, then you can rule that out as a possible cause of your connectivity issues.
What do I do if my Sky Hub is not working?
It is important to try and figure out what is causing the issue before calling your Sky broadband. There are many reasons why your Sky Hub could be not working.
The first thing to do is to check that the power is actually being provided to your Sky Hub. This sounds obvious, but there are occasions when a power supply plug is not seated properly, or a power supply is plugged into a bad wall plug. Ensure that things are plugged in properly, and that there is no loose fitting connections.
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Why does my router keep disconnecting?
If you are certain that the line that is feeding into your house is good, and that your power supply is connected correctly, then the next port of call is the connections to your Sky Hub. There are a few different connector types that you could potentially find at the back of your Sky Hub, depending on the service that you are signed up for.
The different connectors that you are most likely to find at the back of your router are Ethernet, Coax and Fibre. Ethernet cables have a plastic clip that locks the RJ45 connector into place when you push it into an Ethernet port.
This connection clip can become brittle and sometimes even break off over time, which can cause issues with the reliability of your internet connection. If you suspect that your Ethernet cable is bad, then you can replace it quickly and cheaply.
If you have a coax connector on the back of your router, then make sure that the screw fitting is tightened sufficiently, and that nothing has come loose over time. The last connection type is fibre.
This usually has a square connector that is attached to a very thin fibre optic cable. These generally do no come loose, and as they are very delicate it is best to not fiddle with it unnecessarily.
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Why does my WIFI keeps connecting and disconnecting?
So, lets Recap on what we have learned so far?
If you are having connectivity issues, the first thing to do is to make sure that your Sky Hub is powered on. Next, you should make sure that your power supply is connected to the back of your Sky Hub correctly.
Next, you should try and figure out what is causing the issue. You can check that your line is good by calling your service provider. You can also test your power supply by plugging a power supply into the back of your Sky Hub.
If you have ruled out a line fault, and you have tested your power supply, then you should try and figure out what is causing the issue. There are many reasons why your Sky Hub could be not working, including:
The Sky Hub is not receiving power. This can be caused by a faulty line coming into your house, or a power supply that is not connected correctly.
Troubleshooting Steps
1. First, you need to make sure you know what you’re doing
You might not be the most tech-savvy person, but that doesn’t mean you can’t sort out your internet problems. You’ll need to know what the problem is, and how to fix it. You’ll also need to know how to use your internet router.
2. Start with your internet router
The first thing you’ll want to do is check your internet router. If it’s not working properly, then you’ll need to make sure you’re connected to the right router. You’ll also need to make sure it’s set up correctly.
3. Check your modem
Next, you’ll need to check your modem. This is the box that connects your computer to the internet. You’ll need to make sure it’s plugged in, and that the power is on.
4. Check your network cable
If your modem isn’t working, then it could be because your network cable is faulty. You’ll need to make sure you’re using the right network cable.
5. Check your computer
If your modem isn’t working, then it could be because your computer is faulty. You’ll need to make sure it’s plugged in, and that the power is on.
6. Check your router settings
If your modem isn’t working, then it could be because your router is faulty. You’ll need to make sure it’s set up correctly.
7. Check your internet connection
If you’re not getting any internet, then you’ll need to make sure your internet connection is working. You’ll need to make sure you’re connected to the internet.
8. Check your internet speed
If you’re not getting any internet, then you’ll need to make sure you’re connected to the internet. You’ll need to make sure you’re connected to the internet.
9. Check your Sky Hub
If you’re not getting any internet, then you’ll need to make sure your Sky Hub is connected to the internet. You’ll need to make sure it’s plugged in, and that the power is on.
10. Check your Sky Hub settings
If your Sky Hub is connected to the internet, but you’re not getting any internet, then you’ll need to make sure your Sky Hub is set up correctly.
11. Check your Sky Hub WiFi connection
If you are trying to determine what issue is causing you to not connect to the internet then you can check out the WiFi settings on your router. This will help you to determine where the cause lies: with you service provider, with your router, or with your WiFi settings.
Conclusion
We hope that you have found this article helpful, and that by following a few common sense steps that you will be able to get your connection to be more stable.
